Somi Froutan
2/8 Thatcher Street Mission Bay ,Auckland
Summary
Enthusiastic Customer service eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of assisting and comprehending and training in customer service relations . Motivated to learn, grow and excel in Customer services Industry.
Overview
12
12
years of professional experience
Work History
Manager
Pita Pit
Auckland, AUK
11.2011 - 05.2017
- Entered shipping information into computer system and estimated freight and postal rates.
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
- Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
- Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
- Advised clients on transportation and payment methods.
- Maintained energy and enthusiasm in fast-paced environment.
- Handled multiple calls per hours to address customer inquiries and concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Improved safety procedures to create safe working conditions for workers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Cargiver
Real Living Group
Auckland, AUK
03.2016 - Current
- Took food and beverage orders and conveyed special requests or concerns to kitchen.
- Greeted visitors, answered questions and accepted payments.
- Set up buffet service and dining areas for up to as many meals per shift.
- Stocked condiments, beverages and plates for diners.
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Used downtimes to prepare ingredients and restock supplies for expected busy periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
- Circulated kitchen area to receive work assignments from the cook or the boss and identify support tasks.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
Property Manager
Playcenter
Auckland, AUK
02.2017 - 12.2021
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Maintained sufficient number of units market-ready for lease.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Followed up on delinquent tenants and coordinated collection procedures.
Education
Bachelor Of Arts - Education
Auckland University of Technology
Auckland, AUK08.2022
Certificate Early Childhood -
AUT
Auckland, AUK2012
Diploma Of Accounting -
Hekmat
Iran05.2007
Skills
- Organization and Time management
- Teamwork
- Compassion
- Good listening skills
- Relationship-Building
- Multitasking abilities
- Conflict resolution
- Problem-Solving
- Flexible and Adaptable
- Excellent Communication
- Planning and Coordination
- Teamwork and Collaboration
- Attention to Detail
- Self-Motivated
Timeline
Property Manager
Playcenter
02.2017 - 12.2021
Cargiver
Real Living Group
03.2016 - Current
Manager
Pita Pit
11.2011 - 05.2017
Bachelor Of Arts - Education
Auckland University of Technology
Certificate Early Childhood -
AUT
Diploma Of Accounting -
Hekmat
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