Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Sonal Patell

Auckland,AUK

Summary

Dynamic retail professional with extensive experience as a Store Manager at self-employed ventures. Expert in inventory management and staff training, driving sales growth through strategic promotional planning. Proven ability to enhance customer relationships and optimize profit margins, consistently achieving operational excellence and compliance with store policies.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Store Manager

self employed
Silverdale, Auckland
08.2024 - Current
  • Managed daily store operations and ensured smooth workflow.
  • Trained and supervised staff on customer service best practices.
  • Maintained inventory levels and organized stock for efficient access.
  • Developed promotional displays to enhance product visibility in-store.
  • Implemented cash handling procedures to ensure financial accuracy.
  • Resolved customer complaints promptly to maintain positive relationships.
  • Conducted regular audits to ensure compliance with store policies.
  • Monitored sales trends to adjust merchandising strategies effectively.
  • Recruited, trained and supervised new employees.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Resolved customer complaints in a timely manner.
  • Created weekly work schedules for store personnel.
  • Managed daily banking activities such as deposits and withdrawals.
  • Updated and maintained store signage and displays.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Ensured compliance with safety regulations and company policies.
  • Monitored inventory levels and placed orders to restock shelves.
  • Established customer service standards and monitored staff compliance.
  • Maintained accurate records of employee performance reviews.
  • Performed regular price checks to ensure competitive pricing.
  • Developed strategies to maximize sales and profitability.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Updated POS system with new products and promotional offers.
  • Organized promotional events to increase product awareness.
  • Planned special promotions or discounts based on market trends.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Implemented efficient systems for tracking stock movement.
  • Developed relationships with suppliers to negotiate better prices.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Implemented successful business strategies to increase revenue and target new markets.

Retail Store Manager

self employed
Silverdale, Auckland
02.2015 - 09.2023
  • Managed daily store operations and maintained a positive shopping environment.
  • Managed daily store operations and ensured smooth workflow.
  • Trained and supervised staff on customer service best practices.
  • Developed promotional displays to enhance product visibility in-store.
  • Maintained inventory levels and organized stock for efficient access.
  • Resolved customer complaints promptly to maintain positive relationships.
  • Conducted regular audits to ensure compliance with store policies.
  • Monitored sales trends to adjust merchandising strategies effectively.
  • Recruited, trained and supervised new employees.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Resolved customer complaints in a timely manner.
  • Created weekly work schedules for store personnel.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Managed daily banking activities such as deposits and withdrawals.
  • Updated and maintained store signage and displays.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Ensured compliance with safety regulations and company policies.

Education

Bachelor of Science - Education Extension

M.S. University.
Vadodara.Gujarat. India
03-1996

Skills

  • Inventory management
  • Visual merchandising
  • Cash handling
  • Staff training
  • Sales analysis
  • Customer relationship management
  • Promotional planning
  • Store compliance
  • Time management
  • Expense tracking
  • POS systems
  • Security system monitoring
  • Customer service
  • Sales strategies
  • Profit margin optimization
  • Opening and closing procedures
  • Accurate cash handling
  • Customer response
  • Employee training
  • Store opening and closing
  • Product merchandising
  • Problem-solving
  • Pricing strategies
  • Strategic planning
  • Competitor monitoring
  • Store opening and closing procedures

Affiliations

  • I enjoy cycling, walking, and regular exercise

Accomplishments

  • I recently completed 10 days of Vipassana meditation training, and I have a liquor manager's license and a food safety course completed

Certification

  • Liquor license
  • food safety certificate
  • lotto store Manager

References

References available upon request.

Timeline

Store Manager

self employed
08.2024 - Current

Retail Store Manager

self employed
02.2015 - 09.2023

Bachelor of Science - Education Extension

M.S. University.

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Sonal Patell