SONAL RUPAN
Eastern beach,AUK
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
CSS Multi Agency Hub
Oranga Tamariki
01.2026 - Current
- Strong collaboration with multi-agency partners to coordinate support and achieve positive outcomes for tamariki and whānau
- Committed to safeguarding the wellbeing and safety of children through proactive risk identification and appropriate escalation
- Effective communicator with the ability to build trust and maintain professional relationships across services
- Skilled in navigating complex cases while maintaining confidentiality and accurate documentation
CLIENT SUPPORT SPECIALIST
Oranga Tamariki - Ministry For Children
01.2025 - 01.2026
- Reliable and empathetic Client Support Specialist with a strong focus on delivering high-quality client care
- Skilled in providing timely assistance, resolving enquiries, and ensuring a positive client experience
- Builds rapport easily and communicates effectively with a wide range of clients
- Maintains professionalism, confidentiality, and accuracy in all interactions and administrative tasks
Dog Daycare Attendant
BROOKBY LODGE KENNELS
01.2021 - 01.2025
- Gained skills in providing a safe, clean, and nurturing environment for pets, ensuring their wellbeing and comfort during their stay
- Proficient in feeding, administering medication, and monitoring animal health and behaviour
- Strong understanding of canine behaviour and handling techniques across various breeds and temperaments
- Developed excellent communication skills when interacting with pet owners, providing updates and addressing concerns
- Passionate about animal welfare and committed to delivering high-quality care
Restaurant Waiter
ZABR'ONE → BUCKS BISTRO
01.2020 - 01.2024
- Developed strong customer service skills in a fast-paced restaurant environment
- Experienced in taking and accurately memorising customer orders to ensure a seamless dining experience
- Skilled in managing multiple tables efficiently while maintaining a friendly and professional attitude
- Works effectively as part of a team to support smooth and efficient service delivery
- Proficient in cash handling and operating POS systems accurately and confidently
Retail Worker
GLASSONS (SYLVIA PARK)
01.2022 - 01.2023
- Provided exceptional customer service by assisting shoppers with styling advice and personalised product recommendations
- Supported customers in fitting rooms to enhance their shopping experience through tailored service
- Ensured stock was replenished and sales floors were well-presented with visually appealing displays
- Worked collaboratively in a fast-paced retail environment to meet sales targets and KPIs
- Developed strong communication and multitasking skills while maintaining a customer-focused approach
KITCHEN HAND
Marina Cantina
01.2019 - 01.2020
- Dedicated and hardworking kitchen hand with experience supporting smooth kitchen operations in fast-paced environments
- Skilled in maintaining cleanliness and adhering to hygiene and food safety standards
- Experienced in food preparation, dishwashing, and stock organisation
- Assisted chefs to ensure efficient and timely service delivery
- Strong team player with a reliable work ethic and ability to perform under pressure
Education
Bachelor of Arts - Psychology
Auckland University of Technology
Auckland, NZ12-2025
Bachelor of Arts - Criminology And Criminal Justice
Auckland University of Technology
Auckland, NZ12-2025
Skills
- Problem solving skills
- Friendly, positive attitude
- Flexible and adaptable
- Multitasking Abilities
- Developed leadership skills
- Ability to work effectively as a productive team member
- Handling cash and POS systems
- Highly developed communication skills in customer service
- Highly adaptable and able to grasp new concepts/knowledge efficiently
Timeline
CSS Multi Agency Hub
Oranga Tamariki
01.2026 - Current
CLIENT SUPPORT SPECIALIST
Oranga Tamariki - Ministry For Children
01.2025 - 01.2026
Retail Worker
GLASSONS (SYLVIA PARK)
01.2022 - 01.2023
Dog Daycare Attendant
BROOKBY LODGE KENNELS
01.2021 - 01.2025
Restaurant Waiter
ZABR'ONE → BUCKS BISTRO
01.2020 - 01.2024
KITCHEN HAND
Marina Cantina
01.2019 - 01.2020
Bachelor of Arts - Psychology
Auckland University of Technology
Bachelor of Arts - Criminology And Criminal Justice
Auckland University of Technology