Sonam Chaudhary

Key Responsibilities:

• Proactively engage with clients, and their family/whānau, to understand their injury, personal circumstances and any other health conditions over the longer term and facilitate a tailored rehabilitation plan to provide the support and services they require.
• Provide timely and relevant information to clients, and their family/whānau, explaining their rights, responsibilities, services and supports in a simple and meaningful way so that they have clear expectations and can be actively engaged in planning their recovery.
• Identify, assess, and approve client supports and services using good judgement to achieve the right balance between customer outcomes and ensuring overall effectiveness and sustainability of the ACC scheme.
• Engage with employers, providers and suppliers to achieve a coordinated approach to providing support enabling the best outcomes for clients.
• Use every client interaction to assess and re-evaluate their individual situation to ensure they are getting the right level of support, at the right time, in the right way.
• Actively monitor and manage client recovery plans to achieve timely outcomes.
• Seek guidance from experts when you require more specialised information to determine the best actions and
  effectively progress a recovery plan.
• Focus on delivering quality customer service and be responsive to customer feedback to contribute to the
  continual improvement of our customer experience.
• Work in a collaborative and cooperative way with colleagues so that there is seamless, integrated support for
  clients at all points of their recovery.
• Understand the approach for preventing injuries and working with the tools we need to deliver and monitor
  injury prevention outcomes.
• Respect and protect the privacy of customer information to maintain trust and confidence in ACC.
• Promote the range of communication channels available to customers so that they can choose what best suits
  their individual needs.

Key Responsibilities:

• Spearheading the privacy team's efforts to facilitate secure retrieval of client-requested information.
• Executing the responsible release of claims information in strict accordance with the Privacy Act and Official Information Act.
• Proficiently developing comprehensive documentation tailored for advocates, review specialists, providers, and clients.
• Conducting rigorous privacy checks on documentation, ensuring a meticulous review before release to clients, advocates, or providers.
• Adeptly identifying and addressing customer needs, consistently delivering information in the most accessible and secure manner.
• Skillfully redacting irrelevant information, maintaining a commitment to upholding the highest standards of privacy and confidentiality.
• Proactively initiating outbound calls to clients, review specialists, advocates, insurers, and medical providers. This practice serves to cultivate and sustain positive relationships, as well as promptly address inquiries.

Professional Experience:

A highly skilled Customer Care Representative adept at addressing customer inquiries, resolving concerns, and providing exceptional service. With a commitment to maintaining high standards of customer satisfaction, I bring extensive experience in various aspects of customer care, including:

Key Responsibilities:

• Responding to Customer Inquiries: Proficiently addressing customer inquiries related to products, services, billing, and order status through multiple channels.
  
• Resolving Customer Complaints: Successfully resolving customer complaints in adherence to company policies, ensuring customer satisfaction and retention.
  
• Providing Product Information: Demonstrating in-depth knowledge of company products and services to offer accurate information and effectively address customer queries, such as CPX, MyACC online etc.
  
• Maintaining Customer Records: Keeping meticulous records of customer interactions, including complaints, inquiries, and resolutions, to ensure a comprehensive understanding of customer needs.
  
• Handling Customer Orders: Processing customer orders received through phone, email, or chat with precision, ensuring accuracy and timely fulfillment.
  
• Providing Technical Support: Offering technical support to customers, assisting them in troubleshooting issues with the company's products or services when required.
  
• Collaboration with Other Departments: Collaborating seamlessly with various departments, including case managers, payments team, invoicing teams, to ensure a unified and seamless customer experience.
  
• Providing Feedback: Offering valuable feedback to supervisors regarding customer concerns, complaints, and issues, contributing to continuous improvement in processes and procedures.
  

Professional Experience:

As a seasoned Duty Manager in the dynamic realm of restaurant operations, I have consistently demonstrated comprehensive expertise in overseeing and optimizing various facets of daily restaurant activities. My multifaceted role encompasses leadership, customer service, and operational management, ensuring the seamless execution of high-quality service and guest satisfaction.

Key Responsibilities:

• Operational Leadership: Spearheaded day-to-day operations with a focus on achieving operational efficiency, maintaining high service standards, and ensuring a positive dining experience for patrons.
  Implemented and enforced standard operating procedures to enhance workflow, resulting in improved service delivery.
  
• Team Management: Effectively led and motivated a diverse team, fostering a collaborative and high-performance work environment.
  Conducted regular staff training sessions, ensuring team members were well-versed in service protocols, safety measures, and quality standards.
  
• Customer Service Excellence: Maintained a strong customer-centric approach, addressing customer concerns promptly and ensuring a consistently high level of service.
  Implemented strategies to enhance guest satisfaction, resulting in positive reviews and repeat business.
  
• Financial Oversight: Assumed responsibility for managing financial aspects, including budget adherence, cost control, and revenue optimization.
  Conducted regular financial audits to identify areas for improvement and implement cost-effective measures.
  
• Conflict Resolution: Skillfully handled customer complaints and internal conflicts, employing tactful communication and effective problem-solving techniques.
  Implemented strategies to preemptively address potential issues and ensure a smooth dining experience.
  

Achievements:

• Recognized for consistently achieving and exceeding customer service targets, leading to improved customer satisfaction scores.
• Successfully implemented cost-saving measures, contributing to a notable reduction in operational expenses.

Key Responsibilities:

• Operational Leadership: Influencing the overall operational strategy, ensuring the smooth day-to-day functioning of the frozen yogurt shop.
  Developed and implemented standard operating procedures to optimize efficiency and uphold quality standards.
  
• Financial Oversight: Managed financial aspects of the store, including budgeting, cost control, and revenue optimization.
  Conducted regular financial audits, identifying areas for improvement and implementing strategies for increased profitability.
  
• Inventory Management: Oversaw inventory levels, ensuring optimal stock levels to meet customer demand while minimizing waste.
  Implemented effective ordering and restocking procedures to maintain a diverse and appealing product selection.
  
• Customer Service Excellence: Ensured the delivery of exceptional customer service, setting a high standard for staff interaction with patrons.
  Addressed customer concerns and feedback promptly, with a focus on maintaining a positive and inviting atmosphere.
  
• Visual Merchandising and Presentation: Managed the visual merchandising of the store, creating attractive displays to showcase product offerings and promote sales.
  Ensured the cleanliness and organization of the store, maintaining a welcoming and hygienic environment.
  
• Marketing and Promotions: Developed and executed marketing strategies to drive foot traffic and increase sales.
  Initiated and managed promotional activities, collaborating with the marketing team to boost brand awareness and customer engagement.
  
• Compliance and Safety: Ensured compliance with health and safety regulations, overseeing regular store inspections and addressing any safety concerns promptly.
  Collaborated with relevant authorities to maintain licensing and regulatory requirements.
  

Achievements:

• Successfully increased store profitability by implementing targeted cost-cutting measures and revenue-generating initiatives.
• Enhanced customer satisfaction, resulting in positive online reviews and increased customer loyalty.
• Streamlined inventory management procedures, reducing waste and ensuring a consistent product offering.
• Led the store to achieve and exceed sales targets through strategic marketing and promotional activities.

Professional Experience:

As a dedicated and compassionate Healthcare Support Worker, I bring a wealth of experience in providing essential care and support to individuals within the healthcare sector. My role is underpinned by a commitment to delivering person-centred care, ensuring the physical and emotional well-being of patients while maintaining the highest standards of professionalism.

Key Responsibilities:

• Patient Care: Delivered compassionate and personalized care to individuals, focusing on their unique needs and promoting a sense of dignity and independence.
  Assisted with activities of daily living, including personal hygiene, mobility support, and medication administration, adhering to care plans.
  
• Communication and Collaboration: Maintained open and transparent communication with healthcare professionals, patients, and their families to ensure a coordinated and holistic approach to care.
  Collaborated with the multidisciplinary team to share insights, observations, and updates on patient progress.
  
• Safety and Hygiene: Implemented strict safety measures, adhering to infection control protocols and maintaining a clean and safe environment for patients.
  Executed proper lifting and transferring techniques, prioritizing the safety and comfort of individuals under care.
  
• Emotional Support: Provided empathetic and emotional support to patients facing physical or emotional challenges, fostering a positive and reassuring environment.
  Developed strong rapport with patients, contributing to their overall well-being and mental health.
  
• Documentation and Reporting: Maintained accurate and detailed records of patient care activities, ensuring compliance with healthcare regulations and facilitating seamless information exchange among the care team.
  Generated comprehensive reports on patient progress, contributing to the ongoing assessment and refinement of care plans.
  

Achievements:

• Recognized for consistently delivering high-quality patient care, resulting in positive feedback from patients and their families.
• Successfully completed additional training in First Aid, enhancing proficiency and contributing to the effectiveness of the care provided.

As an integral part of the front-of-house team at a distinguished fine-dining establishment, I have consistently demonstrated a commitment to delivering exceptional service and creating memorable dining experiences. My role encompasses a range of responsibilities crucial to ensuring the seamless operation of the restaurant and the satisfaction of our discerning clientele.

Key Responsibilities:

• Guest Reception and Service: Greeted guests with warmth and professionalism, creating a positive first impression.
  Ensured attentive and personalized service throughout the dining experience, anticipating and fulfilling guest needs.
  
• Order Taking and Menu Knowledge: Proficiently took and processed guest orders with precision and attention to detail.
  Demonstrated a comprehensive understanding of the menu, including ingredients, preparation methods, and recommendations to enhance the dining experience.
  
• Table Management: Effectively managed reservations, seating arrangements, and waitlists to optimize restaurant capacity.
  Maintained an organized and aesthetically pleasing dining area, adhering to the ambiance standards of the fine-dining establishment.
  
• Beverage Service: Expertly prepared and served a diverse range of beverages, including cocktails, wines, and non-alcoholic options.
  Ensured proper handling of fine glassware and adhered to established beverage service standards.
  
• Upselling and Recommendations: Proactively upsold menu items and beverages, enhancing the overall guest experience and contributing to revenue generation.
  Provided informed recommendations based on guest preferences and menu knowledge.
  
• Cash Handling and POS Operations: Managed cash transactions accurately, processed payments, and maintained an accountable and secure cash register.
  Utilized point-of-sale (POS) systems proficiently to streamline order processing and payment procedures.
  
• Team Collaboration: Collaborated seamlessly with kitchen staff, fellow servers, and bar colleagues to ensure synchronized service.
  Participated in pre-shift meetings and briefings to stay informed about daily specials, menu updates, and operational changes.
  
• Adherence to Hygiene and Safety Standards: Maintained impeccable personal hygiene and adhered to all health and safety protocols.
  Contributed to a clean and organized work environment, ensuring compliance with sanitation standards.
  

Key Responsibilities:

• Guest Reception and Seating: Greeted guests warmly upon arrival, providing an initial positive impression of the restaurant.
  Managed reservations efficiently, ensuring timely and organized seating arrangements for optimal guest flow.
  
• Order Taking and Menu Knowledge: Proficiently took and accurately processed guest orders, showcasing in-depth knowledge of the menu, ingredients, and preparation methods.
  Offered recommendations based on guest preferences to enhance the dining experience.
  
• Customer Service Excellence: Provided attentive and personalized customer service, addressing inquiries and ensuring a high level of guest satisfaction.
  Handled customer feedback and concerns with professionalism, aiming for swift resolution.
  
• Table Management: Maintained an organized and aesthetically pleasing dining area, overseeing table turnover and optimizing restaurant capacity.
  Coordinated with kitchen and waitstaff to ensure efficient and synchronized service.
  
• Upselling and Promotion: Actively promoted specials, upselling menu items, and maximizing revenue opportunities.
  Informed guests about ongoing promotions or events to enhance their dining experience.
  
• Billing and Payment Processing: Managed billing processes accurately, processing payments through various methods and providing guests with a seamless departure experience.
  
• Collaboration with Kitchen and Bar: Maintained open communication with kitchen and bar staff to relay orders and ensure timely service.
  Coordinated effectively to address any challenges that arose during service.
  
• Maintaining Cleanliness and Ambiance: Ensured cleanliness and orderliness of the dining area, including pre-shift and post-shift tasks.
  Contributed to creating a positive ambiance for guests, enhancing their overall dining experience.
  

n the capacity of a Sales Representative for Glico India, I played a pivotal role in introducing and promoting Glico Pocky, a Japanese snack, within the dynamic Indian market. My responsibilities extended beyond conventional sales activities, encompassing a comprehensive range of tasks to ensure the successful establishment and growth of the brand.

Key Responsibilities:

• Market Introduction of Glico Pocky: Spearheaded the market introduction of Glico Pocky, strategically positioning the Japanese snack within the Indian market and effectively communicating its unique value propositions.
  
• Cross-Selling Expertise: Demonstrated adept cross-selling skills by promoting and offering complementary products to customers, enhancing overall sales revenue.
  
• Customized Merchandise Handling: Catered to customer preferences by bagging, boxing, or gift-wrapping sold merchandise according to individual requests, ensuring a personalized shopping experience.
  
• Inventory Management: Implemented an efficient restocking process on a monthly basis, ensuring optimal product availability and preventing stockouts.
  
• Collaborative Management Walk-Throughs: Conducted weekly walk-throughs with the manager, providing valuable insights and fostering a collaborative approach to store management.
  
• Proactive Stock Management: Proactively recommended alternative items to customers in the event of product unavailability, showcasing adaptability and commitment to customer satisfaction.
  
• Visual Merchandising and Display Design: Designed visually appealing displays to create an interactive, engaging, and reassuring in-store experience, contributing to increased product visibility and customer interest.
  
• Continuous Improvement: Demonstrated a dedication to professional development by consistently improving sales abilities and enhancing product knowledge to stay abreast of market trends and consumer preferences.
  

Achievements:

• Successfully established Glico Pocky as a recognized and preferred snack in the Indian market, contributing to increased market share.
• Implemented strategic cross-selling techniques, resulting in a notable increase in average transaction values and overall sales revenue.
• Recognized for proactive inventory management, ensuring consistently well-stocked shelves and preventing potential sales disruptions.
• Received accolades for creative display designs, enhancing the overall visual appeal of the store and positively impacting customer engagement.
• Committed to continuous improvement, staying abreast of industry trends, and proactively enhancing sales skills and product knowledge.

Distinguished for my role as a Brand Promoter, I have contributed to the success of prominent brands, including Pepsi, Toyota Etios, Aircel, and L'Oréal, by executing strategic promotional campaigns and engaging with diverse audiences. My responsibilities encompassed a range of crucial functions aimed at enhancing brand visibility and fostering positive customer experiences.

Key Responsibilities:

• Brand Representation: Effectively represented renowned brands, such as Pepsi, Toyota Etios, Aircel, and L'Oréal, embodying their values and ensuring a positive brand image.
  
• Event Setup and Breakdown: Assisted in the meticulous setup and breakdown of promotional booths or tents, ensuring a visually appealing and engaging brand presence at events.
  
• Customer Service Excellence: Provided unparalleled customer service, leveraging extensive product knowledge to address inquiries and guide customers toward informed purchasing decisions.
  
• Product Communication: Effectively communicated product value, quality, and style to potential customers, emphasizing key features and benefits to enhance brand perception.
  
• Promotional Coordination: Coordinated and actively participated in diverse promotional activities and trade shows, contributing to the success of brand initiatives and maximizing audience engagement.
  

Achievements:

• Played an integral role in the successful execution of high-profile promotional events for Pepsi, Toyota Etios, Aircel, and L'Oréal, contributing to increased brand awareness and consumer engagement.
• Demonstrated excellence in conveying product information, resulting in enhanced customer understanding and a higher conversion rate.
• Recognized for adaptability and effectiveness in coordinating promotional activities, ensuring seamless execution and positive brand representation at trade shows.

Professional Experience:

Engaged in a pivotal role within the Government of India Organization, entrusted with the strategic initiative to foster collaborations and synergies between Japanese businesses and the Indian market. My responsibilities spanned a spectrum of key functions aimed at facilitating bilateral economic growth and fostering international partnerships.

Key Responsibilities:

• Market Direction and Facilitation: Spearheaded the strategic direction of Japanese businesses venturing into the Indian market, offering guidance and insights to facilitate seamless integration within the regulatory framework.
  
• Trade Event Coordination: Conceptualized, organized, and executed impactful trade events, providing a platform for cross-cultural exchange and business networking between Japanese enterprises and Indian stakeholders.
  
• Market Promotion: Led initiatives to promote the Indian market, highlighting investment opportunities, regulatory advantages, and the overall business-friendly ecosystem to attract Japanese investors.
  
• Areas of Investment: Conducted in-depth analyses of key sectors to identify and showcase lucrative investment opportunities, contributing to informed decision-making for Japanese businesses.
  
• Business Outreach: Orchestrated targeted outreach campaigns, extending invitations to a diverse array of businessmen to participate in trade events and explore potential collaborations.
  
• Interdepartmental Collaboration: Worked collaboratively with all relevant government departments, fostering a cohesive approach to facilitate the needs and interests of both Japanese businesses and the Indian market.
  

Achievements:

• Successfully directed Japanese businesses towards lucrative investment avenues in India, resulting in strengthened economic ties between the two nations.
• Executed seamlessly organized trade events, garnering acclaim for promoting cross-cultural business interactions and fostering productive relationships.
• Facilitated strategic collaborations by fostering direct engagement with all government departments, ensuring a comprehensive and synchronized approach to business initiatives.

Chef and kitchen hand

Dog walker and feeder

An animal welfare NGO. I was in the team for puppy adoption.

Crew Member