Sonam Zangmo
Mount Albert,AUK
Summary
Dynamic financial leader with proven expertise in financial management and strategic planning at the Bhutanese Association of New Zealand. Adept at driving fundraising initiatives and enhancing operational efficiency, I excel in team collaboration and data analysis, ensuring compliance and transparency while fostering community engagement. Committed to achieving organizational goals through innovative solutions.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
Treasurer
Bhutanese Association of New( Non profit organization) Zealand
Auckland
09.2025 - Current
- Managed financial records and ensured compliance with nonprofit regulations.
- Facilitated fundraising initiatives to support community outreach efforts.
- Coordinated with board members on financial strategy and planning sessions.
- Engaged with community members to promote the organization's mission and values.
- Reviewed accounts payable and receivable activities to ensure accuracy of financial transactions.
- Prepared quarterly reports summarizing organization's financial position.
- Managed cash flow forecasting activities in accordance with organizational goals.
- Reconciled accounts with statements and invoices on monthly basis, investigating, and resolving discrepancies to maintain records accuracy.
- Created quarterly and annual budgets to support organizational needs and expenses.
- Identified trends to drive cost-saving and profit-generating decisions and recommendations.
- Developed and implemented policies to ensure responsible fiscal management.
- Created detailed financial statements for senior leadership review.
- Provided support during the annual budgeting process by gathering data from various departments.
- Evaluated financial information to determine present and future financial performance.
- Reviewed invoices for accuracy before processing payments.
- Oversaw financial reporting, accounts payable and receivable, asset coordination, account management, and budgets.
- Produced financial reports and audit documentation to facilitate internal and external auditing.
- Updated billing procedures to improve overall efficiency and reduce accounts receivable.
- Coordinated and finalized quarterly and annual financial reporting packages.
- Controlled revenue collection systems to maintain information quality and integrity.
- Consistently tested and developed strategies to improve information flow throughout organization.
Indepedent Entrepreneur
KSK Sisters general shop
Nyebi , Lhuentse, Bhutan
11.2013 - 11.2023
- Management of the business, operations, logistics, finance, and customer service.
- Managed daily operations of a community-focused general shop
- Oversaw inventory management and stock replenishment processes.
- Implemented marketing strategies to attract and retain customers.
- Handled customer inquiries and resolved issues effectively.
- Organized promotional events to enhance community engagement.
- Developed relationships with local suppliers to ensure product availability.
Sales Associate
Boots 1 M. H Alshaya company Kuwait
Avenues, Kuwait
08.2015 - 10.2017
- Cashier, Selling, stocktake, operations & logistics and customer service.
- Assisted customers in locating products and addressing inquiries.
- Maintained product displays to enhance store presentation and organization.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to ensure efficient store operations.
- Educated customers on promotions and loyalty programs effectively.
- Restocked shelves regularly to ensure product availability for customers.
- Handled returns and exchanges following company policies and procedures.
- Provided exceptional customer service to promote a positive shopping experience.
- Greeted customers and provided exceptional customer service.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained cleanliness of store environment including floors, windows, displays.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed transactions using a point-of-sale system.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Used technology resources to assist customers in locating and selecting items.
- Upsold additional items based on customer interests and needs.
Education
MBA - Executive Master of Business Adminstration
Massey University
Albany, NZ11-2025
BBA - General
ICFAI University Sikkim India
India04-2014
Skills
- Financial magement
- Business operations
- Team collaboration
- Event organizer
- Team building
- Program coordination
- Team development
- Customer relations
- Financial oversight
- Business planning
- Culture building
- Active listening
- Inventory control
- Performance evaluations
- Delegation
- Cost control
- Financial analysis
- Written communication
- Performance management
- Cost analysis and savings
- Relationship building
- Sales promotion
- Professionalism
- Team building
- Time management
- Team leadership
Languages
English
Advanced (C1)
C1
Hindi
Professional
A1
Nepali
Professional
A1
Dzongkha
Advanced (C1)
C1
Certification
Retail Familiarization Program in collaboration with M.H. Alshaya Company
Ministry of Labour and Human Resources, Royal Government of Bhutan.
Issued Apr 2015 · Expired Jun 2015
Ministry of Labour and Human Resources, Royal Government of Bhutan.
Issued Apr 2015 · Expired Jun 2015
References
References available upon request.
Timeline
Treasurer
Bhutanese Association of New( Non profit organization) Zealand
09.2025 - Current
Sales Associate
Boots 1 M. H Alshaya company Kuwait
08.2015 - 10.2017
Indepedent Entrepreneur
KSK Sisters general shop
11.2013 - 11.2023
MBA - Executive Master of Business Adminstration
Massey University
BBA - General
ICFAI University Sikkim India