Hi, I’m
Sonia Aris
Retail
Whitianga,Whitianga
I am, I must, I will. I'm gonna be.
Summary
Well versed in online Marketing and Social Media. I am a fast learner and motivated. I consider myself as a customer service specialist with retail experience in a fast-paced, team-based environment. I deliver positive experiences through high-quality customer care. I am seeking a role that will upgrade my future. Self-motivated with exceptional communication and a list of computer capabilities. Friendly and adept at working in diverse retail and customer service environments.
Customer-oriented server with excellent interpersonal and communication skills. Focused on a job. Successful at multi-tasking and delivering prompt and friendly service. Maintains a positive attitude and a great sense of humor.
Overview
23
years of professional experience
Work History
Paper Plus / NZ PostWhitianga
Retail Assistant
08.2017 - Current
Job overview
- Kept on top of changes to store products and promotions to maintain strong sales
- Assisted customers with prompt and polite support in-person and via telephone
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Greeted customers, helped locate merchandise and suggested suitable options
Mainly CasualWhitianga
Retail Sales Assistant
08.2017 - 02.2025
Job overview
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Protected purchase items with proper bagging and wrapping to prevent damage.
- Pursued resolutions to achieve complete satisfaction, including tracking down hard-to-find merchandise at diverse locations.
- Kept on top of changes to store products and promotions to maintain strong sales.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
- Stocked merchandise each week, clearly labeling items, arranging according to size or color, and preparing attractive displays.
- Fielded questions and solved problems by informing customers of current promotions and store policies
- Answered customer questions regarding merchandise and pricing
- Greeted customers, helped locate merchandise and suggested suitable options
- Balanced and organized cash register by handling cash, counting change and storing coupons
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Promoted high level of customer satisfaction through strong relationship building skills, and consistent follow up
- Assisted customers with prompt and polite support in-person and via telephone.
The WarehouseWhitianga, Waikato
Checkout Service / Supervisor
10.2017 - 10.2023
Job overview
- Operated and closed out drawers with high accuracy to maintain balanced registers.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales.
- Checked prices for customers and processed items sold by scanning barcodes.
- Assisted customers by answering questions and fulfilling requests.
- Educated customers on promotions to enhance sales.
- Increased sales percentage by offering advice on purchases and promoting additional products.
Oceania Healthcare WhitiangaWhitianga
Cook / Kitchen Manager
01.2015 - 09.2017
Job overview
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines
- Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies
- Managed kitchen staff by training, assigning, supervising, evaluating and enforcing discipline when necessary
- Verified proper portion sizes and consistently attained high food quality standards
- Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work
- Regularly interacted with the residents to obtain feedback on food quality and service levels
Allan HoppingThe Lost Spring Whitianga
Front Desk Receptionist
10.2015 - 06.2016
Job overview
- Answered an average number of phone calls per day by addressing customer inquiries, solving problems and providing services and package information
- Computed bills, collected payments and made change for guests
- Greeted all guests in a warm and friendly manner to create a positive first impression
- Anticipated guests concerns and addressed them immediately
- Followed through with client requests in a timely manner
- Handled guest complaints calmly and professionally.
- Provided an elevated customer experience to generate a loyal clientele
Linda ShoemarkCountdown Whitianga
Checkout Operator
08.2016 - 09.2017
Job overview
- Operated a cash register for cash, check and credit card transactions with accuracy.
Gary Pitcon & Claire Van HaarenNew Zealand
Supervisor
09.2001 - 01.2006
Job overview
- Consistently provided professional, friendly and engaging service
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff
- Routinely cleaned work areas, glassware and silverware throughout each shift
- Immediately reported accidents, injuries or unsafe work conditions to manager
- Developed and maintained positive working relationships with others to reach business goals
- Demonstrated genuine hospitality while greeting and establishing rapport with guests
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients
- Provided friendly and attentive service
New WorldWhitianga
Checkout Operator
01.2005 - 09.2005
Job overview
- Greeted customers in a timely fashion while quickly determining their needs
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Responded to customer questions and requests in a prompt and efficient manner
- Engaged with customers in a sincere and friendly manner
Education
Far Eastern UniversityPhilippines
Bachelor of Arts from Mass Communication
03.1994
Skills
- Creative problem Solver
- Strong client relations
- Good Work Ethic
- Pride in Work & Integrity
Customer service
Patience and empathy
Time management capabilities
Cash register operation
POS system operation
Complex Problem-solving
Cash handling accuracy
Complaint handling
Upselling strategies
Inventory tracking
Fashion sense and styling
Promotional event support
Customer engagement
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipGig WorkWork Location
On-SiteRemoteImportant To Me
Career advancementWork-life balancePersonal development programsHealthcare benefitsWork from home optionLanguages
English
Bilingual or Proficient (C2)
Interests
Fashion
Sports - Basketball, Swimming
Movies & Music
Travelling
Timeline
Checkout Service / Supervisor
The Warehouse
10.2017 - 10.2023
Retail Assistant
Paper Plus / NZ Post
08.2017 - Current
Retail Sales Assistant
Mainly Casual
08.2017 - 02.2025
Checkout Operator
Linda Shoemark
08.2016 - 09.2017
Front Desk Receptionist
Allan Hopping
10.2015 - 06.2016
Cook / Kitchen Manager
Oceania Healthcare Whitianga
01.2015 - 09.2017
Checkout Operator
New World
01.2005 - 09.2005
Supervisor
Gary Pitcon & Claire Van Haaren
09.2001 - 01.2006
Far Eastern University
Bachelor of Arts from Mass Communication
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