Sonia Bhalla
Pukekohe,New Zealand
Summary
Dedicated and detail-oriented Customer Service specialist with more than 10 years of customer service experience. Skilled at prioritizing, completing multiple tasks simultaneously and following through to achieve goals. Flexible and goal-oriented team player with expertise in cash handling, customer relationship management and document control. Dependable self-starter seeking to leverage background into an administrative or customer service role with progressive organization.
Overview
16
16
years of professional experience
Work History
Sales and Service Associate
Farmers Trading Company
Pukekohe
02.2022 - Current
- Answered customer questions and provided store information.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Built and maintained relationships with peers and upper management to drive team success.
- Assisted customers with selecting items and answering questions about products.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Performed cash register functions accurately and efficiently.
- Ensured compliance with company safety regulations at all times while on the job.
- Helped customers locate items within the store using the inventory system.
- Handled incoming calls from customers regarding orders or other inquiries.
- Maintained an up-to-date knowledge of store promotions, specials, events.
- Stocked sales floor and assisted in product movement and merchandising plans.
- Processed payments using point-of-sale systems.
Sales and Service Manager
Farmers Trading Company
Auckland
01.2013 - 01.2017
- Administration and office experience including Banking, scheduling, petty cash management and payroll
- Answered customers' questions and addressed problems and complaints in person and via phone
- Built customer confidence by actively listening to concerns and giving appropriate feedback
- Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience
- Informed customers about all product lines and services offered by the company
- Processed all sales transactions accurately and in a timely manner
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Sales and service associate
Farmers Trading Company
New market
01.2011 - 01.2013
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer
- Contributed to team success by filling in on cashier duties, providing product assistance and merchandising
- Drove team success by completing jobs quickly and accurately
- Completed additional learning opportunities to advance knowledge and move into senior team member position
- Built and maintained effective relationships with peers and upper management.
Store Manager
Subway
Kingsland, Auckland
01.2010 - 01.2011
- Coordinated sales reports, reconciled accounts and made bank deposits
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Oversaw inventory tracking, management and physical inventory counts
- Store product ordering via email and phone
- Maintained daily record of all transactions
- Prioritized sanitation, health and safety standards in work areas.
Management Trainee/ Sandwich Artist
Subway
Auckland Hospital, Auckland
01.2008 - 01.2010
- Opened and closed the store, which included counting cash drawers and making bank deposits
- Built and maintained effective relationships with peers and customers
- Offered exceptional customer service to differentiate and promote the company brand
- Maintained health and safety standards by teaching the team about the proper use of sharp and hot equipment.
Education
Certificate in Retail Level 4 -
Service IQ New Zealand
01.2015
Graduate diploma in Business Management Level 7 -
Auckland University of Technology - Business Faculty
01.2008
Bachelor of Arts (Economics Honors) -
Punjab University
01.2005
Diploma in Accounting - Accounting
Career Academy
Skills
- Excellent time management skills
- Quick Learner
- Adaptable
- Team Player
- Computer Skilled
- Results Oriented
- Fluent in English, Hindi and Punjabi
- Management Support
- Product Merchandising
- Courteous and Professional
References
- Lynette Bootes, Ex-Store Manager, Farmers Queen Street, Auckland City, 02108101162
- Rodney Tan, Ex- Assistant Store Manager, Farmers Henderson, Waitakere City, 021754700
Hobbies and Interests
- Gardening
- Spending time with family
- Music
- Cooking
Timeline
Sales and Service Associate
Farmers Trading Company
02.2022 - Current
Sales and Service Manager
Farmers Trading Company
01.2013 - 01.2017
Sales and service associate
Farmers Trading Company
01.2011 - 01.2013
Store Manager
Subway
01.2010 - 01.2011
Management Trainee/ Sandwich Artist
Subway
01.2008 - 01.2010
Certificate in Retail Level 4 -
Service IQ New Zealand
Graduate diploma in Business Management Level 7 -
Auckland University of Technology - Business Faculty
Bachelor of Arts (Economics Honors) -
Punjab University
Diploma in Accounting - Accounting
Career Academy
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