Sonia Hopping
Mount Eden,AUK
Summary
Professional Account Manager trained in building strategic network ties and increasing sales revenues. Cultivates and maintains strong customer relationships.
Results-driven Sales Account Manager recognized for high productivity and efficient task completion. Skilled in client relationship management, strategic planning, and market analysis to drive sales growth. Excel in communication, negotiation, and time management, ensuring seamless operations and customer satisfaction.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Sales Account Manager
The Print Company
05.2023 - Current
- Manage and grow key customer accounts, maintaining strong relationships through face-to-face, phone, and email communication.
- Consistently exceed monthly sales targets of $100K+ by developing tailored solutions and closing new business opportunities.
- Generated quotes, negotiated contracts, and ensured timely delivery of high-quality print and signage products to meet client expectations.
- Responded promptly to client enquiries, providing excellent customer service in a fast-paced, competitive environment to enhance client satisfaction.
- Collaborated with production teams to fulfill client specifications and maintained quality control across all orders, ensuring product excellence.
- Worked in the New Zealand market
- Delivered presentations to potential clients showcasing product offerings.
- Formulated trusted relationships with key accounts.
- Maintained accurate records of all sales activities including client communications, presentations, proposals, forecasts.
Insurance Agent
Brightside Insurance
01.2022 - 12.2022
- Assisted customers in lodging new claims, delivering prompt and accurate service.
- Trained and supported new team members to ensure smooth onboarding and performance.
- Managed administrative emails and documentation to maintain accurate claim records.
- Identified customer needs and provided tailored solutions to improve satisfaction and retention.
- New Zealand
- Guided clients through policy details and coverage options clearly.
- Maintained accurate records of customer interactions in the claims database.
- Provided training support for new staff on claims handling processes.
- Prepared reports detailing daily activities including number of calls taken, call durations, resolution times.
Salesperson
Pulse Energy Limited
04.2020 - 12.2020
- Maintained up-to-date knowledge of industry trends and competitor offerings.
- Developed key customer relationships to increase sales.
- Educated customers about products and services offered by the company.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Collaborated with team members to develop effective sales plans.
- Generated new business opportunities through cold calling campaigns.
- Built strong knowledge of the electricity and broadband industry, improving problem-solving and communication skills.
- Engaged customers to identify energy needs and recommend suitable solutions.
- Utilized CRM software to track customer interactions and manage sales pipeline.
Concentrix
Air New Zealand
03.2018 - 12.2018
- Handled high-volume inbound calls from New Zealand, Australia, and the Pacific, assisting customers with flight bookings, schedule changes, and enquiries.
- Met and exceeded KPI sales targets by promoting and upselling flights and related products.
- Resolved customer complaints and managed service disruptions, including processing refunds and handling escalations.
- Developed strong knowledge of the tourism and aviation industry, improving problem-solving and customer relationship skills.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Merchandiser
Walt Disney World
01.2018 - 12.2018
- Managed product displays to enhance guest experience and drive sales.
- Guided visitors in locating merchandise, enhancing their shopping experience through tailored product recommendations.
- Built meaningful connections with guests, representing the resort's values and sharing cultural insights to enrich their stay.
- Built meaningful guest connections, representing the resort and sharing cultural insights.
- Provided services in Florida, United States
- Managed product displays to create an inviting shopping environment that improved guest engagement and supported sales efforts.
Education
Diploma in Travel and Tourism Management - New Zealand Certificate in Tourism - Level 3, New Zealand Certificate in Tourism - Level 4
New Zealand School of Tourism
New ZealandSecondary Education - NCEA Levels 1, 2 and 3, Distinction in Science Level 2, Distinction in Gateway Level 3, Distinction in Hospitality Level 2, Distinction in Hospitality Level 3, Health and Safety Certificate Level 3, Customer Service Certificate Level 3, Back Injuries and Damaged Goods Certificate Level 3
Thames High School
01.2012 - 01.2015
Skills
- Account management
- Sales Strategy
- Pipeline management
- KPI Achievement
- Proposal development
- Strategic planning
- Upselling and consultative selling
- Team Training & Support
- Collaborative Team Player
- Resilient & Solution-Focused
- Goal-Oriented & Sales-Driven
- Detail-Focused
- Strong Communicator
- Dependable professional
- Positive & Approachable
Hobbies and Interests
- Traveling
- Hiking
- Reading
Timeline
Sales Account Manager
The Print Company
05.2023 - Current
Insurance Agent
Brightside Insurance
01.2022 - 12.2022
Salesperson
Pulse Energy Limited
04.2020 - 12.2020
Concentrix
Air New Zealand
03.2018 - 12.2018
Merchandiser
Walt Disney World
01.2018 - 12.2018
Secondary Education - NCEA Levels 1, 2 and 3, Distinction in Science Level 2, Distinction in Gateway Level 3, Distinction in Hospitality Level 2, Distinction in Hospitality Level 3, Health and Safety Certificate Level 3, Customer Service Certificate Level 3, Back Injuries and Damaged Goods Certificate Level 3
Thames High School
01.2012 - 01.2015
Diploma in Travel and Tourism Management - New Zealand Certificate in Tourism - Level 3, New Zealand Certificate in Tourism - Level 4
New Zealand School of Tourism