Sonia Khan
Papakura ,Auckland
Summary
Inspiring manager with extensive experience in IT product industries and 7 years of experience in leadership roles. Skilled at decreasing downtime and spending while increasing sales and customer satisfaction. Organized and dedicated to streamlining procedures. Ambitious, career-focused job seeker, anxious to obtain an position to help launch career while achieving company goals.
Overview
5
5
years of professional experience
Work History
Business Development Manager
VirtualFlex Solutions
Auckland, New Zealand
11.2020 - 01.2021
- Facilitated and managed business development plan based on market and industry research.
- Analyzed customer feedback to identify areas for improvement in products and services offered.
- Maintained a database of existing customers and prospective leads.
- Created presentations to attract new business opportunities.
- Collaborated with internal teams for successful execution of projects.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Prepared reports on sales performance metrics such as revenue growth rate, conversion rates and lead-to-customer ratios.
- Liaised with channel partners to build business.
- Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Established new customer accounts using negotiation and sales closing abilities.
- Resolved customer complaints regarding sales and service.
- Used change methodologies to increase sales and led projects for increased productivity.
- Developed strategic partnerships with vendors and suppliers to ensure cost efficiency.
- Developed and implemented strategies to increase sales and market share.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Participated in weekly meetings with executive leadership team members to discuss progress toward goals.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Supported sales team members to drive growth and development.
Business Development Manager
VirtualFlex Solutions
Suva, Fiji
10.2017 - 09.2020
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Collaborated with others to discuss new opportunities.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
- Modified existing software systems to enhance performance and add new features.
- Achieved cost-savings by developing functional solutions to problems.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Enterprise Solutions Consultant
GEM IT Solutions
Suva , Fiji
01.2017 - 09.2017
- Strengthened workflow process by effectively recruiting and training employees to ensure optimal productivity.
- Developed technical proposals and presentations to demonstrate solutions capabilities.
- Provided pre-sales technical support and product demonstrations.
- Supported senior leadership in project completion, issue resolution, budget development and schedule management.
- Collaborated with external vendors regarding procurement of necessary components for solution delivery.
- Analyzed customer needs, challenges, and opportunities to develop appropriate solutions.
- Facilitated customer meetings to discuss solution requirements and proposed solutions.
- Maintained knowledge base of current product features and capabilities across multiple platforms.
- Increased efficiency by analyzing employee performance and ensuring adherence to training processes.
- Troubleshot customer devices and diagnosed malfunctions.
- Worked with cross-functional teams to achieve goals.
IT Manager
MotiRam
Nadi , Fiji
06.2016 - 01.2017
- Evaluated emerging trends in information technology to recommend upgrades or improvements.
- Reviewed program plans to develop and coordinate activities.
- Procured IT resources for strategic and operational computing requirements.
- Maintained up-to-date knowledge of relevant technologies and equipment used in the organization.
- Identified opportunities for cost savings through improved efficiency in IT processes.
- Performed regular system audits to identify potential risks or vulnerabilities.
- Kept project teams on-task with proactive control of budgets, schedules and scopes.
- Conducted research to identify new technologies that could improve operations.
- Met with users, vendors and technicians to determine computing requirements.
- Communicated relevance of organizational goals, policies and procedures to IT department staff.
- Reviewed and approved project plans prior to implementation.
IT Support Engineer
MotiRamVirtualFlexVirtualFlexPunjas Fiji Limited
Lautoka, Fiji
12.2015 - 06.2016
- Answered user inquiries to resolve computer software or hardware operation problems.
- Maintained up-to-date case documentation for future reference.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Created technical documentation for internal use by IT staff members.
- Monitored support activity trends to create problem resolution and solution reports.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Oversaw daily performance of computer systems.
- Maintained positive working relationship with fellow staff and management.
- Maintained inventory records of all hardware components within the organization's network.
- Developed and maintained user accounts, permissions, and access rights.
Education
Diploma In IT Networking -
TAFE NSW
Fiji01-2015
Lautoka Muslim College
Lautoka, Fiji 01-2011
St Thomas High School
Lautoka, Fiji 01-2006
St Thomas Primary School
Lautoka, Fiji01-2004
Skills
- Relationship Development
- Product Demonstrations
- Prospecting
- Lead Generation
- Relationship Building
- Business Development
- Sales Presentations
- Customer Service
- Decision-Making
- Salesforce Management
- Business Administration
- Account Development
- Customer Acquisition
- Competitor Monitoring
- Networking Strength
- Marketing
- Sales Tracking
Languages
English
Professional
Hindi
Professional
Fijian
Limited
VP Development Graduate Women Fiji
- Represented Fiji at the GWI submit 2019 in Geneva, Switzerland.
- Represented Fiji as a Women in tech submit 2019 in St Petersbrugh Russia.
Timeline
Business Development Manager
VirtualFlex Solutions
11.2020 - 01.2021
Business Development Manager
VirtualFlex Solutions
10.2017 - 09.2020
Enterprise Solutions Consultant
GEM IT Solutions
01.2017 - 09.2017
IT Manager
MotiRam
06.2016 - 01.2017
IT Support Engineer
MotiRamVirtualFlexVirtualFlexPunjas Fiji Limited
12.2015 - 06.2016
Diploma In IT Networking -
TAFE NSW
Lautoka Muslim College
St Thomas High School
St Thomas Primary School
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