Sonia Sharma
Auckland,AUK
Summary
Dynamic customer service professional with extensive experience at Zaza, excelling in point-of-sale operations and fostering customer satisfaction. Proven ability to resolve complaints effectively while training new staff and enhancing team collaboration. Recognized for attention to detail and delivering personalized product recommendations that drive repeat business.
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Overview
4
4
years of professional experience
2020
2020
years of post-secondary education
1
1
Certification
Work History
Customer Service Cashier
Zaza
Sylvia park, Auckland
01.2026 - Current
- Processed customer transactions efficiently at Zaza's busy checkout area.
- Assisted customers with product inquiries and provided recommendations.
- Maintained cleanliness and organization of the cashier station and surrounding area.
- Resolved customer complaints in a professional manner.
- Ensured compliance with health and safety regulations.
- Trained new employees on food preparation and customer service standards.
- Resolved customer complaints in a timely manner while maintaining a professional attitude.
- Served food and beverages to customers with attention to detail.
- Operated point-of-sale system for accurate order processing and payments.
All rounder
Asocial
Wesley, Auckland
10.2025 - 01.2026
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Processed orders and returns using company software systems efficiently.
- Maintained knowledge of product offerings to provide accurate information.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Shift Supervisor
Cafe la pizzeria
Amritsar, India
01.2023 - 08.2024
- Supervised daily operations to ensure efficient workflow and service quality.
- Managed staff schedules to optimize coverage during peak hours.
- Trained new employees on cafe procedures and customer service standards.
- Conducted regular quality checks on food preparation and presentation.
- Assigned tasks to team members based on their strengths and skill sets.
Retail Assistant
Presto Supermarket
Amritsar, India
09.2021 - 07.2023
- Assisted customers with product inquiries and provided excellent service.
- Restocked shelves and maintained store organization for optimal shopping experience.
- Operated cash register efficiently, handling transactions and processing payments.
- Assisted customers with inquiries about products and services.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
Education
Certification In Economics - Diploma
GNDU
06.2019 - 08.2020
Junior Model High School
Amritsar, IndiaSkills
- Point-of-sale operation
- Customer service
- Product recommendations
- Team collaboration
- Attention to detail
- Effective communication
- Patience and composure
- Cash handling expertise
- Customer satisfaction
- Cross-selling
Certification
- Certification in political science
Affiliations
- Helping at family functions and community gatherings (customer interaction & teamwork)
- Interest in hospitality, food service, and customer care
- Enjoy meeting new people and working in team environments
References
References available upon request.
Timeline
Customer Service Cashier
Zaza
01.2026 - Current
All rounder
Asocial
10.2025 - 01.2026
Shift Supervisor
Cafe la pizzeria
01.2023 - 08.2024
Retail Assistant
Presto Supermarket
09.2021 - 07.2023
Certification In Economics - Diploma
GNDU
06.2019 - 08.2020
Junior Model High School