Sonia Stephens
Auckland
Summary
Developed key skills in fast-paced customer service environment, managing diverse tasks and ensuring high levels of customer satisfaction. With a very strong work ethic I'm focused on transitioning into a new field where my skills and experience can be fully utilized to enhance team performance and customer experiences.
Overview
18
18
years of professional experience
Work History
FOH Team Member AND Food Prep
The Flour Mill
04.2024 - Current
- Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained a clean and organised work area, ensuring a safe and sanitary environment for customers and staff.
- Prepared food orders efficiently while adhering to strict food safety guidelines, delivering high-quality products consistently.
- Worked flexible hours across, weekend, and holiday shifts.
- Used POS system to accurately enter orders and process payments.
Teacher Aid
Pokeno School
05.2022 - 02.2024
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Developed and implemented classroom routines to address varying student needs.
- Helped students explore concepts with engaging, learning-focused activities.
- Proven ability to learn quickly and adapt to new situations.
Programme Manager
Kids After School
08.2019 - 05.2022
- Assisted in planning special events such as holiday celebrations or themed days, creating memorable experiences for both kids and parents.
- Actively participated in staff meetings and professional development opportunities to continuously improve programming quality and effectiveness.
- Managed daily schedules, ensuring a balance between structured activities, free playtime, and rest periods.
- Addressed behavioral issues promptly and effectively, utilizing established disciplinary techniques while maintaining a supportive atmosphere.
- Trained staff members on conducting events and following safety procedures.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Early Years Educator
Tuakau Little Stars
05.2007 - 07.2019
- Established positive communication with parents in daily conversation.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Established positive relationships with students and families.
- Created safe and nurturing learning environment for preschoolers.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Education
No Degree - Early Childhood Care And Education
New Zealand Tertiary School
Auckland Skills
- Team collaboration
- Money handling
- Personal hygiene
- Role modeling
- Customer service
- Reliable & Self Motivated
- Diligent
Timeline
FOH Team Member AND Food Prep
The Flour Mill
04.2024 - Current
Teacher Aid
Pokeno School
05.2022 - 02.2024
Programme Manager
Kids After School
08.2019 - 05.2022
Early Years Educator
Tuakau Little Stars
05.2007 - 07.2019
No Degree - Early Childhood Care And Education
New Zealand Tertiary School
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