Sonika Rai

• Supervised daily operations, ensuring team adherence to company policies and procedures.
• Coordinated staff schedules, optimizing workforce management for efficiency and service quality.
• Conducted regular safety inspections, promoting a secure work environment for employees and customers alike.
• Trained employees in essential job functions.
• Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
• Coordinated with suppliers and vendors to determine availability of required materials.

Working as a Waitress & Duty Manager.

• Customer Service Excellent.

• Handled customer complaints and special requests with professionalism and a positive attitude.

• Order Accuracy and Efficiency.

• Learned to accurately take and relay orders to the kitchen staff.

• Developed the ability to manage multiple tables and ensure timely service.

• Worked closely with kitchen staff, and other waitstaff to ensure smooth operations.

• Communicated effectively to coordinate the timing of food delivery and maintain service standards.

• Cash Handling and Billing.

• Event and Large Group Management.

• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Worked well with teammates and accepted coaching from management team.
• Promoted a positive work environment through effective communication and teamwork among staff members.
• Assisted other team members to achieve goals.
• Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.

• Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure cleanliness and maintenance standards are upheld.
• Perform thorough inspections of guest rooms, public areas, and other facilities to ensure cleanliness
• Record inspection results and report any discrepancies or issue's.
• Maintain detailed logs of inspections and follow-up action taken.
• Assist in training staff to improve cleaning techniques.
• Feedback.

• Oversee daily housekeeping operations and ensure that cleaning standards are met.

• Clean up spills with appropriate equipment.

• Notify managers for necessary repairs.

• Collect and dispose of trash.

• Keep facilities and common areas clean and maintained.