Sonja Volschenk
Albany,AUK
Summary
Dynamic South African office administrator with a strong background in event management and customer service. Demonstrated success in multitasking and problem-solving while delivering exceptional client support. Proficient in surgical bookings and medical reception, complemented by a keen eye for organizational excellence and detail-oriented execution. Aiming to leverage skills to enhance operational efficiency and client satisfaction.
Overview
7
7
years of professional experience
Work History
Surgical Bookings Coordinator
OMS Specialists
New Market
08.2023 - Current
- Expertly manage patient flow and pathways to ensure a seamless experience and improved outcomes.
- Streamline insurance claims processes with providers such as Southern Cross for efficient reimbursement.
- Coordinate surgical bookings and maintain clear communication with surgeons to ensure optimal scheduling.
- Proactively address patient needs, ensuring exceptional care at every stage.
- Oversee theatre lists and associated paperwork across multiple hospital facilities.
- Efficiently handle reception duties, patient pathways, and the coordination of appointments and surgery bookings.
Customer Service Consultant
TGB Distributors
10.2022 - Current
- Import and coordinate orders from multiple rewards companies
- Manage order fulfillment, tracking, and customer updates
- Resolve customer queries and concerns promptly and professionally
- Generate comprehensive reports and maintain strong relationships with rewards companies and suppliers
Health Care Assistant/Administration
Valley Medical Centre
Auckland
02.2021 - 10.2022
- Proficient in INDICI, handling patient enrolments, and maintaining staff productivity
- Manage reception tasks, doctor requests, accounts, and patient queries
- Assist with recalls, patient bookings, and practice maintenance
Senior Hair Stylist
Redhill Hair and Beauty Salon
12.2020 - 02.2021
- Manage stock, perform hair services, and ensure quality standards
- Contribute to team efforts and continuous professional development
Account Representative
Collection House LTD
02.2020 - 12.2020
- Manage delinquent accounts, negotiate payment plans, and handle customer queries
Wedding Coordinator and Marketer
Estate 28 Country Venue
09.2017 - 01.2019
- Manage office administration, catering, and venue marketing
- Coordinate events, troubleshoot emergencies, and ensure venue cleanliness
Education
First Aid / CPR Certificate -
01.2024
Professional Resuscitation Services - CPR Skills -
01.2022
ITEC Level 2 Hairdressing and Barbering Diploma -
01.2018
Certificate of Completion in Makeup Master Class -
01.2018
Certificate in Debt Counseling -
01.2012
Course in Gel and Acrylic Nail Systems -
01.2009
Skills
- Patient Flow Management
- Surgical Bookings Coordination
- Patient Needs Addressing
- Theatre List Management
- Insurance Claims Processing
- Reception Management
- Appointment Scheduling
- Multi-disciplinary Team Collaboration
- Elixir Proficiency
- Indici Systems Proficiency
- Xero Experience
- MYOB Experience
- Referral Building Initiatives
References
Available upon request.
Timeline
Surgical Bookings Coordinator
OMS Specialists
08.2023 - Current
Customer Service Consultant
TGB Distributors
10.2022 - Current
Health Care Assistant/Administration
Valley Medical Centre
02.2021 - 10.2022
Senior Hair Stylist
Redhill Hair and Beauty Salon
12.2020 - 02.2021
Account Representative
Collection House LTD
02.2020 - 12.2020
Wedding Coordinator and Marketer
Estate 28 Country Venue
09.2017 - 01.2019
First Aid / CPR Certificate -
Professional Resuscitation Services - CPR Skills -
ITEC Level 2 Hairdressing and Barbering Diploma -
Certificate of Completion in Makeup Master Class -
Certificate in Debt Counseling -
Course in Gel and Acrylic Nail Systems -
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