SONNYLEE ARIA MCDONALD
Tauranga
Summary
Positive, fun loving, mindful, pro active and intuitive professional who thrives when engaging with people from all walks of life.
20 years experience in customer service, retail and retail management.
Proven work ethic and professional standard upheld within all spaces of service.
Strong leader, communicator, problem solver, with the ability to mentor and train others to fulfill their potential.
A passion for people, empowering supporting and networking to better ones self or community.
Overview
19
19
years of professional experience
Work History
Manager
Player
Tauranga, BOP
04.2005 - 11.2010
- Strong support manager and direct communicator to store owner
- Team management
- Team development
- Strong customer focus
- Budgets
- Rosters
- Buyer privileges
- Product knowledge
- Processing of stock
- Receiving stock deliveries
- Stock consoles
- Stock adjustments
- Visual merchandising
- Open and closing responsibilities
- Banking
- Housekeeping
Christmas Casual Retail Assistant
Cotton On Group
Tauranga, BOP
10.2012 - 01.2013
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- House keeping
Department Manager
Cotton On Kids
Tauranga, BOP
01.2013 - 01.2015
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
Assistant Manager
Cotton On
01.2015 - 02.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained up-to-date knowledge of product and service changes.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Trained staff on operating procedures and company services.
- Cross-trained and backed up other customer service managers.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Department Manager
Cotton On Kids & FREE
Tauranga, BOP
09.2017 - 09.2018
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
Stock Manager
Cotton On Group
Tauranga, BOP
09.2018 - 10.2019
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Created and enforced department policies, procedures and standards to establish productivity and quality.Customer service
- Product knowledge
- Processing of stock
- Receiving stock deliveries
- Stock consoles and click and collect transfers
- Stock adjustments
- Housekeeping
- Maintained neat and organized backroom to easily access merchandise and drive sales.
Assistant Manager
Hallensteins Brothers
Bayfair
02.2020 - 02.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained up-to-date knowledge of product and service changes.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Trained staff on operating procedures and company services.
- Cross-trained and backed up other customer service managers.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Supervisor of Operations
Bay Blinds
Greerton, BOP
02.2021 - 09.2023
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Held weekly team meetings to inform team members on company news and updates.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Frequently inspected production area to verify proper equipment operation.
- Collected, arranged, and input information into database system.
- Led productive, motivated and loyal manufacturing team and generated factory-wide customer focus and pride in workmanship.
- Delivered factory-level communications and tactical direction and drove achievement of quality, delivery, productivity and financial performance goals and objectives.
- Communicated factory operational needs, objectives and performance standards with senior management and earned full upper management support.
- Supervised ongoing daily production phases.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Troubleshot equipment to reduce service calls and downtime.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Kept accurate and detailed records of personnel progress and productivity.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
Online Supervisor
North Beach
Tauranga, BOP
10.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving online inquiries.
- Oversaw order processing, inventory management, and shipping operations to ensure timely delivery of products to customers.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Conducted routine inspections to check quality and compliance with established specifications.
Education
High School Diploma -
Certificate -
Tauranga Girls' College - Bay Of Plenty
Skills
- Team Leadership
- Staff Management
- Time Management
- Managing Multiple Tasks
- Team Development
- Excellent Communication
- Handling Complaints
- Coaching and Mentoring
- Problem-Solving
- Relationship Building
- Workflow Planning
- Effective Communication
- Decision-Making
- Reliability
- Leadership Development
Timeline
Online Supervisor
North Beach
10.2023 - Current
Supervisor of Operations
Bay Blinds
02.2021 - 09.2023
Assistant Manager
Hallensteins Brothers
02.2020 - 02.2021
Stock Manager
Cotton On Group
09.2018 - 10.2019
Department Manager
Cotton On Kids & FREE
09.2017 - 09.2018
Assistant Manager
Cotton On
01.2015 - 02.2017
Department Manager
Cotton On Kids
01.2013 - 01.2015
Christmas Casual Retail Assistant
Cotton On Group
10.2012 - 01.2013
Manager
Player
04.2005 - 11.2010
High School Diploma -
Certificate -
Tauranga Girls' College - Bay Of Plenty