Sonya Marfell
Sales/Management
Rolleston,CAN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
Sales Consultant, Sales Manager, General Manager
Compass Homes Ltd
02.2021 - 02.2024
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performance results.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Financial Advisor
Haven Financial Solutions
01.2008 - 01.2021
- Worked closely with insurance providers to assess suitable coverage options tailored to individual client requirements for risk management purposes.
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Maintained open lines of communication with clients, providing updates and addressing concerns promptly to ensure their peace of mind during the financial planning process.
- Analyzed clients'' risk tolerance levels, developing customized investment portfolios that aligned with their personal objectives.
- Ensured compliance with industry regulations and company policies while serving clients'' best interests.
- Identified opportunities for business growth by networking, attending industry events, and generating referrals from satisfied clients.
Sales Manager
NZ Design And Build
03.2013 - 03.2015
- Liased with Insurance Companies to complete home rebuilds after the Christchurch Earthquakes.
- Met with Clients to discuss their needs and completed and provided House plans to suit
- Completed Specifications for all inclusions in their rebuild
New Homes Sales Consultant
GJ Gardner Homes Christchurch
05.2005 - 08.2008
- Negotiated favorable terms for clients during contract discussions, securing optimal pricing and conditions.
- Delivered engaging presentations to showcase home features and benefits, resulting in higher conversion rates.
- Developed strong relationships with potential buyers through excellent communication and customer service skills.
- Participated in ongoing professional development opportunities staying current on industry best practices and emerging trends in the new home sales market.
- Handled objections from potential buyers effectively addressing concerns related to pricing location or design features enhancing chances of a successful sale.
- Provided guidance to buyers throughout the decision-making process empowering them to make informed choices about their new homes.
Education
High School Diploma -
Kaiapoi High School
Kaiapoi, CAN 04.2001 -
Skills
Workflow Planning
Account Management
Business Development
Contract Negotiations
Schedule Management
Customer Relationship Management
Financial Administration
Advertising and marketing
Staff Supervision
Timeline
Sales Consultant, Sales Manager, General Manager
Compass Homes Ltd
02.2021 - 02.2024
Sales Manager
NZ Design And Build
03.2013 - 03.2015
Financial Advisor
Haven Financial Solutions
01.2008 - 01.2021
New Homes Sales Consultant
GJ Gardner Homes Christchurch
05.2005 - 08.2008
High School Diploma -
Kaiapoi High School
04.2001 -