Sonya Ngau
Retail
Te Atatu,AUK
Summary
In 2018 at age 18 I moved across the ditch to live in Australia, while there I learnt a lot about the retail industry and even got some experience in a store management position for a Australia's most iconic swimwear brand Seafolly. Due to the COVID-19 pandemic over 17 stores were closed and I was ultimately made redundant in July 2020. I then spent the next 4 months on the road travelling all around Australia before moving back home to Auckland in November 2020. I will be studying this year and am looking for a casual or part time position, I am a very hard worker with over 6 years of retail experience ready to join an enthusiastic up-beat team.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Clarins 2IC
Clarins
Auckland, AUK
02.2021 - 02.2022
- Served customers and followed outlined steps of service.
- Increased company's profitability through customer relationship development, community involvement and marketing campaigns.
- In charge of Clarins St Lukes social media outlets to increase customer engagment.
Store Manager
Seafolly Co Pty Ltd
Springfield Lakes, Ipswich
03.2019 - 07.2020
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Created work schedules according to sales volume and number of employees.
- Rotated merchandise and displays to feature new products and promotions.
- Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skills to our team.
- Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
Casual Team Member
Seafolly Co Pty Ltd.
Springfield Lakes, Ipswich
04.2018 - 12.2019
- Instructed junior team members on protocols and procedures of each station to maximize contributions.
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Contributed to team success by completing jobs quickly and accurately.
Assistant Store Manager
Seafolly Co Pty Ltd.
Springfield Lakes, Ipswich
01.2019 - 03.2019
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Merchandiser
Farmers St Lukes
Mount Albert, Auckland
02.2016 - 04.2018
- Arranged consistent shelves, bins and racks in store by following established planograms.
- Updated pricing and signage to complete product displays and educate customers.
- Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
Brand Representative
Elizabeth Arden
Mount Albert, Auckland
06.2015 - 04.2018
- Provided customer service using extensive knowledge of Elizabeth Arden products.
- Communicated product value, quality and style to educate and entice potential customers.
- Organized and stocked merchandise to keep necessary levels for sales demand.
Education
Rutherford College
AucklandAssociate of Applied Science - Applied Science
Auckland University of Technology
AUT City Campus 02.2021 - 11.2021
Bachelor of Science - Bachelor of Health Science in Psychology
Auckland University of Technology
North Shore Campus 02.2022 - Current
Skills
Team leadership and coachingRelationship building and managementOrder managementMaximizing ProfitabilityTraining and DevelopmentProduct and Service SalesGoals and PerformanceMerchandisingPOS systemsTraining and mentoring
Timeline
Bachelor of Science - Bachelor of Health Science in Psychology
Auckland University of Technology
02.2022 - Current
Clarins 2IC
Clarins
02.2021 - 02.2022
Associate of Applied Science - Applied Science
Auckland University of Technology
02.2021 - 11.2021
Store Manager
Seafolly Co Pty Ltd
03.2019 - 07.2020
Assistant Store Manager
Seafolly Co Pty Ltd.
01.2019 - 03.2019
Casual Team Member
Seafolly Co Pty Ltd.
04.2018 - 12.2019
Merchandiser
Farmers St Lukes
02.2016 - 04.2018
Brand Representative
Elizabeth Arden
06.2015 - 04.2018
Rutherford College