Sonya Reihana
Cromwell,OTA
Summary
Hardworking and reliable job seeker with strong organizational skills. Experienced in handling numerous projects at once. Great customer service dealing with all customer inquiries. Excellent team player
Overview
21
21
years of professional experience
Work History
Bakery Assistant
New World Cromwell
02.2012 - Current
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Washed dishes and sanitized prep area at end of each shift.
- Stored, labeled and replenished supplies in compliance with food safety regulations.
- Decorated baked goods and designed visually appealing displays of finished products.
- Packing baked products for sale
- Helping consumers
Grocery Team Leader
New World Cromwell
02.2012 - Current
- Streamlined ordering processes to minimize out-of-stock situations and
- Improved team productivity by implementing effective scheduling and task delegation strategies.
- Enhanced store atmosphere, maintaining a clean and well-stocked grocery area for customer convenience.
- Conducted regular staff meetings to communicate expectations, share updates, and encourage teamwork within the department.
- Resolved customer complaints professionally, taking appropriate action to rectify issues and maintain customer loyalty.
- Mentored new employees, providing comprehensive training on store policies, procedures, and best practices.
- Ensure the day runs smoothly with all jobs completed by staff
Checkout Supervisor
New World Cromwell
02.2012 - Current
- Enhanced customer satisfaction by efficiently managing checkout processes and addressing concerns promptly.
- Resolved customer complaints professionally, turning negative experiences into positive ones whenever possible.
- Maintained a clean, organized, and well-stocked checkout area, enhancing the shopping environment for customers.
- Supervised multi-cultural teams of Number members, enforcing compliance with operational policies and procedures.
- Streamlined workflow for faster checkouts and reduced waiting time for customers.
- Implemented effective training programs for new staff members, resulting in increased productivity and improved service quality.
- Ensured smooth transitions during shift changes by thoroughly communicating pertinent information with incoming supervisors.
2ic Manager
Z Cromwell
01.2004 - 02.2012
- Fostered a positive work environment by promoting teamwork, open communication channels, and employee recognition initiatives.
- Enhanced team performance with comprehensive training programs, skill development workshops, and continuous feedback.
- Improved team productivity by streamlining daily operations and implementing efficient processes.
- Conducted employee training sessions to educate employees on products and company policies.
Skills
Punctuality
- Cash handling expertise
- Task Delegation
- Sales Promotion
- Merchandising Techniques
- Customer Complaints Handling
- Customer Service
- Time Management
- Attention to Detail
- Punctual and Reliable
- Team Leadership
- Staff Training
- POS System Troubleshooting
Timeline
Bakery Assistant
New World Cromwell
02.2012 - Current
Grocery Team Leader
New World Cromwell
02.2012 - Current
Checkout Supervisor
New World Cromwell
02.2012 - Current
2ic Manager
Z Cromwell
01.2004 - 02.2012
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