Summary
Overview
Work History
Skills
Timeline
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Sonya Coombes

Morrinsville,WKO

Summary

Dynamic and customer-focused professional with a strong work ethic, experienced at Woolworths as a Checkout Operator. Proven ability to enhance customer satisfaction through exceptional service and effective problem-solving. Skilled in operating cash registers and adept at building rapport, contributing to increased customer loyalty and engagement.

Professional retail worker with significant experience in customer service and point-of-sale systems. Adept at maintaining smooth and efficient operations by accurately handling transactions and assisting customers with inquiries. Strong focus on teamwork, reliability, and adaptability to meet changing needs. Skilled in managing inventory, ensuring product availability, and creating positive shopping experience for all customers.

Friendly and reliable Checkout Operator offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.

Friendly cashier with energetic and helpful demeanor. Adept at operating cash registers and assisting customers throughout checkout process. Successful working in fast-paced and crowded retail environments while maintaining professional attitude. Strong math skills and scheduling flexibility.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

14
14
years of professional experience

Work History

Checkout Operator

Woolworths
05.2021 - Current
  • Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
  • Actively listened to customer needs, recommending appropriate products or services when necessary.
  • Enhanced customer satisfaction by efficiently scanning items and accurately processing payments.
  • Utilized strong communication skills to explain promotions or special offers clearly to customers during their visit.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Operated various types of payment systems including credit card machines, cash registers, and mobile payment devices proficiently.
  • Promoted store loyalty programs to increase customer engagement and retention rates.
  • Maintained organized and orderly front end and removed carts, baskets, and debris.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
  • Approached every question or concern with calm and level-headed approach.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Photo Technician, Sales Assistand

Kodak Express Framed Image
04.2011 - 02.2020
  • Operated photo department cash register to scan items and process checks and credit card transactions.
  • Assessed customer needs and examined order contents to identify processing requirements and timelines.
  • Examined developed prints to determine defects such as broken lines, spots or blurs.
  • Maintained chemical levels and solution integrity for automatic processors and hand development systems.
  • Utilized PhotoShop to perform photo editing, retouching and restoration.
  • Displayed originality while utilizing PhotoShop to help customers create unique photo products.
  • Converted motionless photographs and motion picture film to CDs and DVDs.
  • Collaborated with colleagues to develop marketing strategies for promoting new products and services, resulting in increased sales revenue.
  • Consistently met tight deadlines by effectively managing workload and collaborating with team members.
  • Developed strong relationships with vendors to secure competitive pricing on supplies, positively impacting profit margins.
  • Generated positive word-of-mouth referrals from satisfied customers resulting from consistent delivery of high-quality prints.
  • Increased repeat business through exceptional customer service, including friendly interactions and expert knowledge of products and services.
  • Maintained high-quality standards in photo production with attention to detail and thorough quality checks.
  • Reduced customer complaints by addressing issues promptly and offering resolutions that exceeded expectations.
  • Strengthened collaboration among team members by fostering an environment of open communication and constructive feedback.
  • Assisted customers in selecting appropriate photographic equipment, ensuring they were confident in their purchases.
  • Adapted quickly to changing industry trends by continuously updating skills through training courses and self-driven research efforts.
  • Performed daily maintenance and cleaning of photographic processing equipment, promoting continued functionality.
  • Performed opening and closing procedures to keep operations running smoothly.
  • Updated tags, displays and signage for special promotions.
  • Assisted with operation of photographic processing machines and equipment to produce images and prints.
  • Set up and calibrated photographic processing equipment for optimal performance.
  • Developed film and produced prints according to customer specifications.
  • Accepted and completed in-person and online orders for photographs and photo merchandise.
  • Provided high level of assistance to customers regarding special photo projects.
  • Processed and handled film, negatives and prints in accordance with quality standards.
  • Utilized problem-solving techniques to resolve issues with photographic processing machines.
  • Maintained lab printers and processing equipment, ensuring proper functioning for each shift.
  • Adhered to procedures regarding proper storage and disposal of photographic chemicals and solutions.
  • Managed photo lab inventory, placing orders for toner, ink and paper when supplies were low.
  • Filled tanks of processing machines with solutions such as developer, dyes, stop-baths, fixers, bleaches and washes.
  • Calculated and mixed chemical developer, stop bath and fixer chemicals to develop reels.

Part-time Childcare Assistant

Kids Space
01.2012 - 01.2013
  • Supervised free play and other activities to keep children safe.
  • Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
  • Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
  • Assisted with meal preparation and feeding to meet children's dietary needs.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Boosted children''s cognitive development with age-appropriate educational games and activities.
  • Read and told stories to promote and support overall language development.
  • Maintained child-friendly environment by allowing frequent access to outdoor activities.
  • Helped with creation of age-appropriate activities to keep children positively engaged.
  • Engaged with children individually to encourage physical activity and academic curiosity.
  • Observed play activities to identify positive behaviours and areas in need of improvement, implementing behaviour redirection where appropriate.
  • Improved behaviour management techniques by implementing positive reinforcement strategies and clear expectations.
  • Promoted emotional well-being through empathetic communication and consistent support during challenging moments.
  • Provided extra support for children with special needs by adapting activities or offering one-on-one assistance when necessary.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
  • Used patience, skill and various behaviour modification techniques to maintain order and safety.
  • Enforced rules and managed behaviour through developmentally appropriate discipline.
  • Applied positive behaviour management techniques to enhance social interactions and emotional development.
  • Promoted learning and social development through structured and unstructured playtime.
  • Kept children between ages of 5 and 12 safe and secure with vigilant oversight.
  • Monitored children's activities to verify safety and wellbeing.
  • Read stories, sang songs and facilitated creative play.
  • Dispensed snacks and meals to children in accordance with nutritional guidelines.
  • Responded to inquiries from parents and guardians.
  • Encouraged children's emotional and social development.
  • Created safe and engaging learning environment for groups of diverse children with various learning styles.
  • Instructed children in crafts and other activities to promote gross and fine motor skills.
  • Used positive reinforcement techniques to promote patience and other good behaviour in children.

Skills

  • Working under pressure
  • Operating cash registers
  • Maintaining cleanliness
  • Following company policies
  • Bagging items properly
  • Processing payments
  • Retail transactions
  • POS system operation
  • Adapting to new technologies
  • Rewards programs
  • Issuing receipts
  • Bagging assistance
  • Excellent customer service
  • Strong work ethic
  • Scanner operation
  • Cash register operation
  • Professional appearance
  • Building rapport
  • Customer loyalty programs
  • Cooperative attitude
  • Honest and dependable
  • Cleaning and sanitizing
  • Reliable and responsible
  • Active listening
  • Customer relations
  • Cash register systems
  • Customer transactions
  • Social perception

Timeline

Checkout Operator

Woolworths
05.2021 - Current

Part-time Childcare Assistant

Kids Space
01.2012 - 01.2013

Photo Technician, Sales Assistand

Kodak Express Framed Image
04.2011 - 02.2020
Sonya Coombes