Sonya Tusa

A

• Worked as a Zara retail stock room assistant responsible for managing inventory, organising stock, and ensuring items are ready to sell for the sales floor
• Received deliveries, checked for accuracy and maintained a well-organised storage area
• Assisted with restocking shelves, tracking inventory levels and sometimes helped with customer orders
• Gained a supervisory position in BOH, helping run a large team while also multitasking by supervising a floor team when Managers are out sick or in a meeting
• Learned how to accommodate rosters, manage a team, do Admin tasks as well as Payroll
• Ran morning/End of day briefings talking about daily goals for the store, daily KPI goals, while also setting the mood for the Day or ending the day on a positive note
• Actively interacted with customers to assist in product selection and fostering a welcoming store environment, while also delivering a exceptional customer focus service in a fast paced environment while also addressing customers different needs and ensuring a positive experience

• Volunteered to organise community gatherings, events and a local Zumba class aimed at enhancing residents' well-being
• Spearheaded the coordination of family community gatherings fostering inclusivity and community engagement
• Facilitated a successful kids holiday programme, promoting fun and educational activities
• Developed interpersonal communication, confidence, adaptability, time management, teamwork, and ethical decision making skills through active participation and leadership in various community initiatives

• Worked as a casual and built my way up, to become a permanent part timer
• Worked in as a check out assistant, checking customers out with their groceries
• Gained customer service skills, assisting with complaints and refunds
• Experience in other departments working in the butchery department, seafood and grocery departments
• Helping them with pulling out stock onto shelves and replenishing their stock
• Gained a duty manager position/supervisor in checkouts/tills leading my team to reach customer satisfaction and providing feedback for growth in their career

• Worked as a Christmas casual, helping out in the textiles, footwear, back of house and POS
• Helped replenishing stock and meet KPI goals
• Also helped replenish shop floor and help move products and keep shop floor tidy