Sooah Kim

Professional Summary

Experienced e-commerce and operations professional with 8+ years of hands-on experience managing online retail operations in the health supplement industry in New Zealand. Strong background in online order management, product catalogue administration, pricing strategy, inventory coordination, and supplier communication.

Proven ability to support high-volume online sales operations where 80–90% of business revenue is generated through digital channels. Skilled in improving operational efficiency, maintaining product availability, and supporting fast-moving retail environments.

Seeking to bring strong online retail and operational coordination skills into a supermarket environment as an Online Assistant Manager, contributing to customer satisfaction, fulfilment accuracy, and team efficiency.

• Online retail & e-commerce operations management
• Order fulfilment coordination (pick, pack, dispatch workflow understanding)
• Product catalogue & pricing administration
• Inventory control & stock availability management
• Supplier & wholesaler communication
• Data accuracy & attention to detail
• Customer service & issue resolution
• Excel reporting & operational tracking
• Fast-paced retail environment adaptation
• Team coordination & process improvement

Online Operations & Sales Coordinator
2018 – Present

Key Responsibilities:

• Managed daily online order processing, ensuring accurate and timely fulfilment
• Coordinated with warehouse and logistics teams to maintain smooth dispatch operations
• Updated and maintained online product listings, pricing, and promotional information
• Monitored inventory levels and supported stock replenishment planning
• Communicated with suppliers regarding product availability, wholesale pricing, and delivery timelines
• Handled invoice processing and ensured accuracy in order documentation
• Conducted regular competitor pricing analysis across NZ and AU markets
• Supported high-performing product categories in a fast-moving online retail environment

Key Achievements:

• Maintained efficient online operations supporting 80–90% of total company sales
• Improved product competitiveness through ongoing pricing and market analysis
• Supported consistent availability of high-demand product lines through proactive stock monitoring
• Strengthened supplier communication process, reducing delays in order fulfilment
• Strong understanding of end-to-end online retail workflow (order → fulfilment → delivery)
• Experience working in high-pressure, deadline-driven sales environment
• Strong numerical accuracy in pricing, stock, and order data
• Ability to support operational teams and ensure customer satisfaction
• Experience dealing with product availability issues and quick problem-solving

Languages

• Korean – Native
• English – Professional working proficiency

Additional Information

• Based in New Zealand with strong understanding of local retail market
• Highly adaptable to supermarket systems and structured operational environments
• Strong interest in expanding into retail leadership and online supermarket operations

Textile System Engineering is an academic field that broadly covers the fundamentals of textiles, including basic science, actual manufacturing processes, and structural design of woven and knitted fabrics, as well as dyeing and finishing processes. It also extends to advanced materials such as carbon fibers and composite materials.Students begin with basic chemistry and physics laboratory work, then systematically study the properties and structures of fibers and textile processing technologies. Based on this foundation, they develop the specialized expertise required in the advanced materials and textile industries.

Background in product-based industries, with strong understanding of product lifecycle management, supply chain coordination, and market-driven pricing strategy.