Sooraj Nambiath
Hornby,CAN
Summary
An expert professional with a distinguished record in customer service, renowned for exceptional customer engagement and adeptness at addressing diverse client needs. Boasting over a decade of experience in customer service, IT support, and sales support, I excel in managing continuous customer demands through proficient call control and effective issue resolution. A high-performing and adaptable individual, I navigate the dynamic requirements of ever-evolving environments with finesse and expertise.
Overview
12
12
years of professional experience
Work History
SALES SUPPORT SPECIALIST
Business IT
Christchurch
10.2023 - Current
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues related to products, services, and orders.
- Assisted customers with sales needs such as inventory and shipping questions.
- Researched and analyzed customer feedback to identify areas for improvement and growth opportunities.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Prepared and presented sales reports and customer profiles to upper management.
- Collaborated with vendor development and support staff to resolve various issues impacting sales activities.
- Collaborated closely with finance departments to ensure timely invoicing and payment collection from customers.
- Promoted high levels of client satisfaction which led to referrals via consistent followups.
- Generated advertising brochure for marketing.
IT SERVICE DESK ANALYST
Datacom
Auckland
06.2016 - 11.2020
- Engaged in user support interactions via telephone, chat and email platforms
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution
- Providing solutions based on customer's needs and aim for first point of resolution
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies
- Built and maintained internal knowledge bases for support products to expand available feedback and performance data.
COMMERCIAL SPECIALIST
Noel Leeming
Auckland
04.2015 - 05.2016
- Developed sales tracking methods and managed analytics to determine pricing and profitability strategies
- Maintained relationships with existing customers to optimize service quality, business growth and customer satisfaction
- Drafted, submitted and processed sales contracts for orders received.
STORE PERSON / ADMIN
Noel Leeming
Auckland
10.2013 - 04.2015
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Providing solution for dealing with suppliers and other stores in arranging stocks according to customers' needs
- Handle customer complaints, queries, and providing sales support.
CUSTOMER SERVICE / STORE PERSON
GEA Nu-Con Limited
Auckland
11.2012 - 03.2013
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Worked with both local and foreign vendor to provide the best solution on time
- Used critical thinking to break down problems, evaluate solutions and make decisions.
PRODUCT SALES SUPPORT
Datacom
Christchurch
11.2020 - 9 2023
- Coordinated responses and resources to handle special client requests
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs
- Learned and frequently used multiple sales systems to investigate, track and correct customers' issues
- Assisted customers with sales needs such as inventory and shipping questions
- Documented customer complaints and completed corrective action requests
- Completed monthly sales reports to highlight trends and help with team strategizing
- Collaborated with vendor development and support staff to resolve various issues impacting sales activities.
Education
Diploma - Level 3 - Horticulture
NZMA
Auckland09.2024
Diploma - Level 5 - Business Analyst + Salesforce Consultant
Mission Ready
Auckland02.2024
Graduate Diploma - Level 7 - Business Management
Kiwi Institute of Training And Education
Auckland11.2015
Graduate Diploma - Level 6 - Information Technology And Network Engineering
Whitecliffe College of Technology And Innovation
Auckland06.2012
Skills
- Customer Needs Assessment
- Customer Relationship Management
- Business Development
- Microsoft Office expertise
- Sales strategy development
- Performance Tracking
- Full-cycle sales process
- Cold-calling
- Lead Generation
- CRM Software
- Excellent Communication
Accomplishments
- Dicker Data Offer Creation Program Participant - {Workshop completed 2024)
- Utilized Microsoft Excel to create inventory tracking spreadsheets. (Designed to organize and track orders, primarily for New Zealand Post) - Datacom 2020
- Led a team of 15 in enhancing tools and knowledge to improve customer support. (GEM Award - Datacom 2016)
- Achieved the highest profit margin for consecutive months. (Salesperson of the Month - Noel Leeming 2015)
References
References available upon request.
Timeline
SALES SUPPORT SPECIALIST
Business IT
10.2023 - Current
PRODUCT SALES SUPPORT
Datacom
11.2020 - 9 2023
IT SERVICE DESK ANALYST
Datacom
06.2016 - 11.2020
COMMERCIAL SPECIALIST
Noel Leeming
04.2015 - 05.2016
STORE PERSON / ADMIN
Noel Leeming
10.2013 - 04.2015
CUSTOMER SERVICE / STORE PERSON
GEA Nu-Con Limited
11.2012 - 03.2013
Diploma - Level 3 - Horticulture
NZMA
Diploma - Level 5 - Business Analyst + Salesforce Consultant
Mission Ready
Graduate Diploma - Level 7 - Business Management
Kiwi Institute of Training And Education
Graduate Diploma - Level 6 - Information Technology And Network Engineering
Whitecliffe College of Technology And Innovation
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