Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
Generic

Gaurav Behal

Takanini,New Zealand

Summary

Dynamic hospitality professional with extensive experience at Naumi Hotel Auckland Airport, excelling in guest relations and team leadership. Proven track record in optimizing operations and enhancing customer satisfaction through effective conflict resolution and financial management. Adept at training staff and implementing strategies that drive performance and compliance with industry standards.

Overview

7
7
years of professional experience

Work History

Night Auditor

Kiwi Hotel
, Auckland
12.2024 - Current
  • Supervised daily hotel operations across the front office, housekeeping, and food and beverage departments to ensure smooth service and guest satisfaction.
  • Acted as the main point of contact for guests during shifts, resolving issues promptly and professionally, to maintain the hotel’s high service standards.
  • Supported the Front Office Manager in training and mentoring staff, managing rosters, and conducting performance reviews.
  • Handled guest complaints, emergency situations, and VIP check-ins/outs with discretion and efficiency.
  • Oversaw night audit processes, cash handling, and end-of-day reconciliation, as required.
  • Ensured compliance with health, safety, and security policies throughout the property.
  • Represented hotel management during after hours, and escalated operational decisions as needed.

Duty Manager

Millennium hotel Queenstown
Queenstown
10.2023 - 09.2024
  • Supervised daily hotel operations across front office, housekeeping, and food & beverage departments to ensure smooth service and guest satisfaction.
  • Acted as the main point of contact for guests during shifts, resolving issues promptly and professionally to maintain the hotel’s high service standards.
  • Supported the Front Office Manager in training and mentoring staff, managing rosters, and conducting performance reviews.
  • Handled guest complaints, emergency situations, and VIP check-ins/outs with discretion and efficiency.
  • Oversaw night audit processes, cash handling, and end-of-day reconciliation as required.
  • Ensured compliance with health, safety, and security policies throughout the property.
  • Represented hotel management during after-hours and escalated operational decisions as needed.

Duty Manager

Naumi Hotel Auckland Airport
Auckland, New Zealand
12.2022 - 09.2023
  • Lead a team of 12 staff members, ensuring smooth daily operations and exceptional guest service.
  • Oversee all front-of-house activities, including reservations, guest interactions, and managing guest complaints.
  • Work closely with kitchen and bar teams to coordinate service and ensure food and beverage quality.
  • Train and mentor new staff, fostering a positive work environment and maintaining high service standards.
  • Implement strategies to optimise seating arrangements, reducing wait times and enhancing customer satisfaction.

Restaurant Manager

Texas Chicken
02.2020 - 11.2022
  • Manage and train a team of 15 staff members, fostering a collaborative and high-performing work culture.
  • Develop and implement menu offerings in line with current food trends and customer preferences
  • Monitor and control budget and costs, reducing food waste and improving profitability
  • Maintain relationships with suppliers, negotiating pricing and contracts to ensure cost-effective purchasing.
  • Ensure adherence to health, safety, and sanitation standards

Front of House /Back of House

Nandos Manukau
Manukau, New Zealand
02.2018 - 01.2019
  • Serving food and beverages
  • Clearing and setting tables
  • Dishwashing
  • Flat top
  • Griller (also participated in master griller competition)

Education

Diploma in Hospitality Management - Level 5 & 6

New Zealand Management Academy Ltd(NZMA)
01.2019

Skills

Hospitality & Guest Services

  • Night Audit & Financial Reconciliation
  • Front Office & Reservations Management
  • Guest Relations & Complaint Resolution
  • Hotel Operations Coordination
  • End-of-Day Reporting & Handover Procedures
  • VIP and High-Profile Guest Handling

Leadership & Team Management

  • Team Supervision & Shift Leadership
  • Staff Recruitment, Training & Mentoring
  • Performance Monitoring & Staff Development
  • Cross-Department Collaboration
  • Conflict Resolution & Staff Mediation

Financial & Operational Management

  • Revenue Reporting & Analysis
  • POS System & PMS Proficiency (mention system names if known, eg, Opera, RoomMaster)
  • Budgeting & Cost Control
  • Inventory Management & Waste Reduction
  • Supplier & Vendor Negotiation

Food & Beverage Operations

  • FOH & BOH Coordination
  • Menu Planning & Quality Control
  • Compliance with Food Safety Standards
  • Fast-Paced Restaurant Operations
  • Customer Flow & Seating Optimization

General Competencies

  • Strong Communication & Interpersonal Skills
  • Problem Solving Under Pressure
  • Time Management & Multitasking
  • Health, Safety & Sanitation Compliance
  • Adaptability Across Hotel and Restaurant Environments

Hobbies and Interests

  • Travelling
  • Photography
  • Music
  • Socializing
  • Reading

Languages

English
Professional
Hindi
Professional

Timeline

Night Auditor

Kiwi Hotel
12.2024 - Current

Duty Manager

Millennium hotel Queenstown
10.2023 - 09.2024

Duty Manager

Naumi Hotel Auckland Airport
12.2022 - 09.2023

Restaurant Manager

Texas Chicken
02.2020 - 11.2022

Front of House /Back of House

Nandos Manukau
02.2018 - 01.2019

Diploma in Hospitality Management - Level 5 & 6

New Zealand Management Academy Ltd(NZMA)

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