Sophia Doherty
Otatara,Invercargill
Summary
I consider myself to be a highly motivated and enthusiastic school leaver with a strong work ethic and a passion for developing new skills. Experienced in customer service, teamwork, and communication from nearly three years as a part-time employee at Woolworths, as well as managing babysitting responsibilities. Known for being adaptable and efficient in fast-paced environments, with the ability to handle multiple tasks simultaneously. I enjoy meeting new people and gaining knowledge from their experiences. I am seeking a challenging opportunity to further develop my professional skills and contribute to a positive, dynamic team while I take a year out from study to consider my career pathway by gaining life experience.
Overview
4
4
years of professional experience
Work History
Babysitting
Dr Ant Buddle
Otatara, Invercargill
01.2023 - Current
- Cared responsibly for three small children
- House Keeping
- Meal preparation
Checkout Operator/Online Assistant
Woolworths Waikiwi
Waikiwi, Invercargill
02.2021 - Current
- Checkout - customer service.
- Online - selecting and packing customers' online orders ready for collection or delivery.
- Greeted customers in a friendly and courteous manner.
- Processed cash, credit, debit, and gift card payments accurately and efficiently.
- Provided assistance to customers with product selection queries.
- Maintained cleanliness of checkout area and ensured it was well stocked at all times.
- Assisted with balancing tills daily to ensure the accuracy of transactions.
- Verified the age of customers when selling tobacco products and age-restricted items.
- Adhered to safety guidelines while operating cash registers and other equipment.
- Assisted in the unloading and stocking of inventory items as needed.
- Ensured that all promotional materials were properly displayed at checkout counters.
- Resolved customer complaints professionally.
- Followed store policies regarding returns, refunds, and discounts.
- Communicated effectively with team members to ensure the smooth operation of checkout lanes.
- Kept abreast of new products, services, and promotions offered by store.
- Processed special orders promptly according to customer requests.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Helped with purchases and signed customers up for rewards program.
- Learned roles of other departments to provide coverage and keep store operational.
- Answered store phone calls to provide general information and direct callers to desired departments.
- Packed and bagged products according to customer preferences.
Education
Verdon College
Invercargill11-2023
Skills
- Strong communication skills, both verbal and written
- Able to communicate professionally and empathetically with customers to address concerns and provide solutions
- Skilled in managing customer queries and complaints, and maintaining a positive attitude under pressure
- Positive attitude and initiative
- Excellent time management, adaptable, and reliable
- Excellent work ethic, honest, enthusiastic, team player
Affiliations
- Netball
- Gym
- Coaching junior touch
- Volleyball
- Social Basketball
- Multi Sport
Accomplishments
- Verdon College Service Award
- Marian House Captain 2024
- Marian House Choir, Haka, Swimming, Drama
- Peer Support 2024
- NCEA levels 1 Endorsed with Merit,2,3
- Most valuable player award Netball Year 12
References
Paul White- Senior Supervisor Slaughterboard, Alliance Lornvillie Ph: 0274306431
Brooke Johnstone - Checkout Supervisor Woolworths Waikiwi, Ph: 021539264
Timeline
Babysitting
Dr Ant Buddle
01.2023 - Current
Checkout Operator/Online Assistant
Woolworths Waikiwi
02.2021 - Current
Verdon College
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