My interests include reading and writing - I often write book reviews, and I enjoy gardening, am passionate about the environment, and love to cook and bake
Sophia Ehrhart
Auckland,Mellons Bay
Summary
Proven to excel in high-pressure environments, I bring a track record of enhancing customer experiences through excellent service and interpersonal skills. At Hancock's Cafe, my ability to multitask and maintain composure under stress led to increased customer satisfaction and consistent high-quality service. Skilled in POS systems and with a strong work ethic, I consistently meet employer expectations for professionalism and reliability. I am intuitive and perceptive, and can pick up on required skills quickly. I have a highly flexible schedule and am available any day of the week.
Overview
2023
2023
years of professional experience
Work History
Catering Server
Local Families
- Assisted in event setup and pack-down, ensuring a smooth transition between functions and punctual start and end times.
- Provided friendly, courteous service and interactions to create memorable moments for guests.
- Maintained a clean and organized work environment.
- Received positive feedback from clients regarding attention to detail, work ethic, and overall professionalism.
- Collaborated with kitchen staff to ensure timely delivery of menu items.
- Served drinks and mixed beverages.
- Served appetizers, delivered entrees (with memorised descriptions), and refilled beverages.
- Cleared and reset tables, and stocked service areas.
- Washed and dried dishes for immediate restocking.
Pet Sitter
Bridget Carson
- Prepared food and water following instructions from pet owners.
- Exercised animals regularly with enrichment and play activities.
- Maintained a clean and safe environment for pets.
- Provided medication, both oral and topical, as instructed.
- Communicated professionally with pet owners via phone, email, and text.
- Increased client retention rate through genuine love for animals.
Waitress
Hancock's Cafe, Howick (Danae W.)
01.2022 - 01.2023
- Managed high-pressure situations with composure, maintaining high service standards even during busy shifts.
- Demonstrated good interpersonal, communicative, and personable skills through friendly customer interactions.
- Exhibited strong multitasking abilities, balancing multiple tables, assignments, and orders at once.
- Maintained a clean and welcoming dining environment through regular clearing of tables.
- Prepared simple food and drink orders such as heating and grilling items, slicing vegetables, and making iced drinks.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked while working tables.
- Collaborated with colleagues to consistently provide efficient service during peak hours.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Processed orders and sent to kitchen employees for preparation.
Education
International Baccalaureate Diploma - IB Diploma
Saint Kentigern College
Auckland, NZ11-2024
Skills
- High stress tolerance and ability to remain level-headed
- Excellent customer service and personable skills
- Strong communication, empathy, and interpersonal skills
- Good hygiene maintenance skills
- Comfortable using both Apple and Windows devices
- Strong work ethic, reliability, and discipline
- Basic food and drink preparation skills
- Highly flexible schedule and availability
Interests
Timeline
Waitress
Hancock's Cafe, Howick (Danae W.)
01.2022 - 01.2023
Catering Server
Local Families
Pet Sitter
Bridget Carson
International Baccalaureate Diploma - IB Diploma
Saint Kentigern College
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