Sophia Hardie
Dunedin,OTA
Summary
Dedicated and adaptable student with diverse work and life experiences that have honed exceptional people skills, a proactive attitude, and the ability to learn and adapt quickly. Known for a strong work ethic, effective communication, and a genuine passion for creating inclusive environments. Eager to bring my enthusiasm and skills to a dynamic team, contributing meaningfully to organizational success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front of House Staff Member
Joes Garage
Dunedin North, Dunedin
07.2024 - Current
- Provided exceptional customer service to ensure satisfaction.
- Resolved customer complaints promptly and professionally.
- Collaborated with team to deliver timely service of items.
- Assisted guests with special needs or accommodations, ensuring an inclusive environment.
- Implemented strategies to improve service efficiency and guest satisfaction.
Front of House Staff Member
Days Bay Pavillion
Days Bay, Lower Hutt
11.2023 - Current
- Collaborated with kitchen staff to ensure orders were prepared quickly and accurately.
- Answered phone calls from customers inquiring about take-out orders or reservations.
- Monitored dining room activity to ensure all guests had a positive experience.
- Worked with managers to report and resolve customer issues or concerns.
Barista
The Coffee Box
Lower Hutt, Wellington
02.2022 - Current
- Maintained calm demeanor during high-volume periods and special events.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
Hockey Umpire
Wellington Hockey
Berhampmore, Wellington
01.2018 - 12.2022
- Mediated disputes between coaches, officials and players to reach mutual agreements.
- Demonstrated sound judgement and decision making skills while dealing with difficult situations during matches.
- Communicated with coaches, players, and referees regarding rule infractions or violations.
- Observed players closely throughout the game to identify any potential problems early on.
- Worked with other umpires as part of a team to officiate games professionally.
Education
High School Diploma -
St Oran's College
Lower Hutt, NZ12-2022
Bachelor of Arts And Commerce - Sociology, Human Resource Management
Otago University
Dunedin, NZSkills
- Dispute Resolution
- Customer Service
- Team Collaboration
- Task Initiative
- Community volunteering
- Time Management
Accomplishments
- NCEA Excellence Endorsement Levels 1, 2 and 3
- Duke of Edinburgh Bronze Award
Certification
- Full Drivers License & Defensive Driving
- 17285 Barista Unit Standard
Affiliations
- Club Coordinator - Otago University Hockey Club
- Volunteer - Cancer Society
- Extracurricular activities - Hockey, Hiking, Skiing, Half-marathon
References
References available upon request.
Timeline
Front of House Staff Member
Joes Garage
07.2024 - Current
Front of House Staff Member
Days Bay Pavillion
11.2023 - Current
Barista
The Coffee Box
02.2022 - Current
Hockey Umpire
Wellington Hockey
01.2018 - 12.2022
High School Diploma -
St Oran's College
Bachelor of Arts And Commerce - Sociology, Human Resource Management
Otago University
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