Sophia Ioane
Mangere,Auckland
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. I have also been working within the warehouse industry and therefore have been able to develop skills and experience. I enjoy learning new skills by networking and socialise with those that are more experience than myself. I work well under-pressure and managed time wisely in order for to achieve daily tasks. Solid team player outgoing, positive demeanour and proven skills in establishing rapport with clients. I followed company's protocol very well and always seek support from other team members if don't understand. Always seek for managers feedback before submit a report or a decision on something I need help with. People find myself approachable and with that leads myself to build good relationship with others. I am very confident, honest, committed and determined person willing to adapt and learn outside of the comfort zone and willing to learn and observe new knowledge and skills.
Overview
8
8
years of professional experience
Work History
Storeperson
Hellmann Worldwide Logistics
07.2021 - Current
- Updated computer tracking software using scanners and manual entry methods.
- Picked stock according to order sheets and prepared for transport.
- Received and checked incoming goods for damage and discrepancies with paperwork.
- Warehouse skills
- Operated forklift and Reach machines
- Order picker and pack
Warehouse Storeperson
OfficeMax Distribution
12.2020 - 07.2021
- Managed day-to-day operations of warehouse to keep everything running smoothly.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Utilized forklift and other warehouse equipment to safely load and unload pallets and containers.
- Kept warehouse up to safety and health regulations at all times.
- Improved efficiency with quick and accurate loading of boxes.
- Completed cycle counts and monthly inventory.
- Checked packages and merchandise for damage and notified vendors.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
Office Administration
Pacific Ezy Money Transfer
04.2018 - 11.2020
- Assisted with budgeting and financial management to keep office operating within budget. E.g., managing different branches and managing 100 plus of calls and emails about clients transfer over direct and face to face.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Data entry assistant and compliance officer
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Maintained and updated office records, both digital and physical.
- Interacted with customers by phone, email, or in-person to provide information.
- Prepared and edited documents to produce precise, accurate and professional communication.
Picker & Packer
TruTest Company
03.2018 - 03.2018
- Utilized voice pick technology to increase order accuracy.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Manual picking using RAF scanner
- Attention details according to quantity of the orders
- Stock take and processing orders information for delivery
Fundraiser
Save The Children
02.2017 - 02.2018
- Analyzed current and potential donor data to identify demographics and trends.
- Evaluated and reported on impact of fundraising efforts to measure success and identify areas for improvement.
- Proposed fundraising opportunities to potential donors to increase sources of funding.
- Hitting daily targets for the organisation
- delivering correct and accurate information's of the charity for clients understanding.
Crew Member
McDonald's Restaurant
06.2015 - 01.2017
- Backed up servers by setting up trays and completing some food deliveries.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Collaborated with team members to complete orders.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Prepared products following restaurant, health, and safety standards and procedures.
- Trained new team members on procedures, customer service, and sales techniques.
- Supported great dining and meal experiences for guests.
- Worked front counter, drive-thru and other areas.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Recorded orders by answering customer questions and entering requests in system.
Education
Certificate II - Business Administration
MIT
Manukau, NZ05.2024
Bachelor of Arts - Sociology
University of Auckland
Auckland, NZ05.2017
High School Diploma -
McAuley High School
OTAHUHU, NZ11.2012
Skills
- Bank Deposit Procedures
- Good Customer Service skills
- Administration skills
- Warehousing & Storeperson skills
- Data Entry and compliance knowledge
- Collaboration skills
- Organizational skills
- Attention to details
- Computer skills
Other Skills
- Qualified first Aider
- Forklift, Reach & Man-up licensed operator
- PBT & Mainstream software
- Peer support buddy
- Volunteer (Breast cancer awareness event)
- Sunday school teacher
Timeline
Storeperson
Hellmann Worldwide Logistics
07.2021 - Current
Warehouse Storeperson
OfficeMax Distribution
12.2020 - 07.2021
Office Administration
Pacific Ezy Money Transfer
04.2018 - 11.2020
Picker & Packer
TruTest Company
03.2018 - 03.2018
Fundraiser
Save The Children
02.2017 - 02.2018
Crew Member
McDonald's Restaurant
06.2015 - 01.2017
Certificate II - Business Administration
MIT
Bachelor of Arts - Sociology
University of Auckland
High School Diploma -
McAuley High School
Similar Profiles
Junior Afu VaitaiJunior Afu Vaitai
Storeman / Inventory Administrator /Customer Service Representative at Hellmann Worldwide LogisticsStoreman / Inventory Administrator /Customer Service Representative at Hellmann Worldwide Logistics
Melissa RamirezMelissa Ramirez
Warehouse Operator at Hellmann Worldwide LogisticsWarehouse Operator at Hellmann Worldwide Logistics
AMIT RANEAMIT RANE
AIR EXPORT EXECUTIVE at Hellmann Worldwide LogisticsAIR EXPORT EXECUTIVE at Hellmann Worldwide Logistics