Sophia Isted
Castlecliff,MWT
Summary
Talented Deli Manager adept at training employees, leading teams, and serving customer needs. Motivated to increase revenues and improve customer satisfaction. Ready for a new role with a growing team.
Overview
18
18
years of professional experience
Work History
Deli Manager
Woolworths Group
2022.07 - Current
Deli Manager
Woolworths Group
2018.07 - 2022.07
Deli Manager
Woolworths Group
2012.12 - 2018.07
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
Deli 2ic
Woolworths Group
2012.06 - 2012.12
- Fostered a positive work environment by promoting teamwork, open communication channels, and employee recognition initiatives.
- Enhanced team performance with comprehensive training programs, skill development workshops, and continuous feedback.
- Improved team productivity by streamlining daily operations and implementing efficient processes.
- Conducted employee training sessions to educate employees on products and company policies.
Grocery Team Member
Woolworths
2006.06 - 2012.06
- Collaborated with team members to complete daily tasks, ensuring smooth operation of the grocery store.
- Provided exceptional customer service, answering questions and helping customers locate items.
- Conducted timely price checks for customers while providing knowledgeable recommendations based on their needs.
- Retrieved items for customers and verified prices.
Education
Graduate Certificate -
Girls College Wanganui
03.1990
Skills
- Customer Service
- Employee Supervision
- Task Delegation
- Inventory Management
- Ordering Supplies
- Food Safety Compliance
- Staff Training
- Product Rotation
- Sanitation Standards
- Cost Reductions
- Waste Reduction
- Customer complaint handling
- Profit and loss
- Deli product packaging
- Cleaning & sanitation
- Food Safety
- Food safety understanding
Timeline
Deli Manager
Woolworths Group
2022.07 - Current
Deli Manager
Woolworths Group
2018.07 - 2022.07
Deli Manager
Woolworths Group
2012.12 - 2018.07
Deli 2ic
Woolworths Group
2012.06 - 2012.12
Grocery Team Member
Woolworths
2006.06 - 2012.06
Graduate Certificate -
Girls College Wanganui