SOPHIA LEOTA
Waterview,AUK
Summary
An Organized and dedicated Administrative Assistant with 6+ years in Customer Services and Administration experience proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Senior Advisor for Winter Energy Study
Kainga Ora
02.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Coordinated with cross-functional teams to resolve study issues and mitigate risks.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
Administrator Housing Support
Kainga Ora
08.2022 - Current
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
Whanau Support worker
Vision West
04.2022 - 08.2022
- Assist whanau with housing needs including housing application and tenancy support
- Assist with client case plans and goal setting
- Provide support with social work and administration of client files
- Aiding with educating whanau about good housekeeping and parenting practices
- Assist with assessment interviews of new clients
- Reporting any necessary repairs or replacements required for clients
Account Executive
Foodstuffs
02.2021 - 04.2022
- Managing assigned national customer portfolios with high attention to growing accounts
- Providing level of excellence consistently in engagement with customers and suppliers
- Always providing effective communication via all channels including emails, phone and face to face
- Managing multiple stores’ queries, issues and any escalations with prompt and empathy
- Coordinating with multiple business units to ensure business assets stayed positive and balanced
- Providing reports and updates across national portfolio of stores and suppliers
- Working as part of high performing team of Account Executives to achieve monthly targets
- Ensure customer catalogue and product list is up to date
Sales Administrator
07.2017 - 02.2021
- Ensure accounts are managed effectively throughout sales and delivery process
- Managing all outbound/Inbound calls and email communications from customers
- Working closely with internal departments units to ensure positive customer outcomes
- First point of contact for all sales customer inquiries, and closing customers on their purchase
- Managing all customer complaints and resolving with positive outcome
Customer Service Representative
03.2016 - 07.2017
- Welcoming all customers and suppliers onsite with outstanding customer service
- Maintain professionalism and displaying outstanding communication consistently
- Performing all administrative responsibilities: Reporting, Data entry, team meetings
Receptionist / Administrator
Ministry of Social Development
06.2016 - 06.2017
- Managing all outbound/Inbound calls and email communications from clients
- First point of contact for all in-office clients and contractors onsite
- Setting and confirming all appointments for clients and case managers
- Providing support for administrative tasks and reports requested from office manager
- Working closely with all business units to coordinate monthly reports
Education
NCEA Level 1 60 -
Avondale College
Avondale, AUKNCEA Level 3 - undefined
Avondale College
Certificate in Tourism And Travel – Advanced Level NZQA National Certificate in Travel – Level 3 Certificate in Airline, Travel, And Tourism Amadeus Computer Reservations Systems Certificate Menzies Aviation Certificate Hertz Rental Cars Certificate -
International Travel College
2010
Skills
- Customer Service
- Conflict Resolution
- Decision Making
- Ability To Remain Calm
- Administrative Support
- Communication Skills
- Excellent Problem Solving Skills
- Strong Communication Skills
- Administrative Skills
- Attention To Detail
- Coordination
- Prioritization
Timeline
Senior Advisor for Winter Energy Study
Kainga Ora
02.2023 - Current
Administrator Housing Support
Kainga Ora
08.2022 - Current
Whanau Support worker
Vision West
04.2022 - 08.2022
Account Executive
Foodstuffs
02.2021 - 04.2022
Sales Administrator
07.2017 - 02.2021
Receptionist / Administrator
Ministry of Social Development
06.2016 - 06.2017
Customer Service Representative
03.2016 - 07.2017
NCEA Level 1 60 -
Avondale College
NCEA Level 3 - undefined
Avondale College
Certificate in Tourism And Travel – Advanced Level NZQA National Certificate in Travel – Level 3 Certificate in Airline, Travel, And Tourism Amadeus Computer Reservations Systems Certificate Menzies Aviation Certificate Hertz Rental Cars Certificate -
International Travel College
Similar Profiles
Lokesh AdhavLokesh Adhav
Intermediate Building Inspector-C1 Competency at Kainga Ora Homes and Communities- ConsentiumIntermediate Building Inspector-C1 Competency at Kainga Ora Homes and Communities- Consentium
Robert Brett AkuhataRobert Brett Akuhata
Manager Community Engagement and Partnerships Te Tai Tokerau at KAINGA ORAManager Community Engagement and Partnerships Te Tai Tokerau at KAINGA ORA
Sashi KumarSashi Kumar
Manager Lease and Asset Services at Kainga Ora Homes & CommunitiesManager Lease and Asset Services at Kainga Ora Homes & Communities