Sophia Morcom
Auckland,New Zealand
Summary
Upbeat, highly-motivated Retail Assistant with several years of experience in retail environments and customer service roles. Flexible and approachable, with strong organizational, administrative and time management skills. Delivers memorable customer experience through welcoming interactions and exceptional communication abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Assistant
Glengarry Wines
Auckland, New Zealand
11.2019 - 06.2024
- Provided a personalized experience to customers in-store, through email and over-the-phone, recommending products based on their requirements
- Have completed LCQ Qualification and current holder of a Duty Manager's Certificate
- Completed multiple trainings in Wine & Spirits, very knowledgeable for customer queries
- Experienced in ordering stock, packing and shipping customer orders
- Handled customer queries and issues, working with courier services regarding online orders during the COVID-19 Lockdown
- Performed regular inventory checks to ensure accurate stock control.
Head Coach
Epsom Girls' Grammar School
Epsom, Auckland
02.2022 - 09.2022
- Head Coach of Epsom Girls Grammar Lacrosse Second Team
- Planned and conducted skill development sessions for players of all abilities.
- Provided feedback on player performances after each game or practice session.
- Communicated information to players and parents over email weekly
- Organized and managed rosters, schedules, and travel arrangements for athletes.
- Winners of Division 2 Girls' Auckland Lacrosse High School League 2022
Assistant Coach
U15 Auckland Girls' Lacrosse Team
Epsom, Auckland
09.2021 - 10.2021
- Assisted planning and executing trainings twice a week for an 8-Week period
- Provided feedback to athletes on their performances in practices and competitions
- Prepared post-game reports highlighting key statistics from each contest.
- Assisted head coach in making decisions related to personnel moves such as player selection and strategy.
- Placed 2nd at the 2021 U15 Lacrosse Nationals
Coordinator & Coach
Auckland Lacrosse
Auckland, New Zealand
01.2020 - 03.2020
- Provided 1 hour long sessions across a number of schooling days to different cohorts, teaching introductory skill sessions for Lacrosse
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
- Communicated and coordinated with Sports Coordinators of 7 different schools to organize workshops for their students.
- Provided leadership, insight and mentoring to newly hired coaches to ensure the sessions ran accordingly.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties, such as coaching rosters.
- Carried out with the aim to grow the sport of Lacrosse across Auckland Intermediate and High-Schools., resulted in 3 more High-Schools joining the Lacrosse league the following year
Education
Bachelor of Science - Psychology & Exercise Science
University of Auckland
true12-2024
NCEA Level 3 -
Epsom Girls' Grammar School
12-2019
Skills
- COMMUNICATION
- LEADERSHIP
- CUSTOMER SERVICE
- ADMINISTRATION
- INTERPERSONAL SKILLS
- PROBLEM-SOLVING
Affiliations
New Zealand Lacrosse Representative:
- 5th Place at 2019 U19 World Lacrosse Championships (Co-Captain & Athlete)
- 12th Place at 2022 Women's Lacrosse World Cup (Athlete)
- Currently training for the 2026 Women's Lacrosse World Cup in Japan
President of University of Auckland Lacrosse Club (December 2022 - December 2023)
Accomplishments
- Received University of Auckland Blues Award in 2022 for International Representation in Lacrosse
- Promoted to Senior Level Pay-Grade at Glengarry Wines in May 2023
Certification
- Current holder of Duty Manager Certification
- Have completed License Controller Qualification
- Have completed Stage 1 & 2 Wine Academy Diploma at Glengarry Wines
References
References available upon request.
Timeline
Head Coach
Epsom Girls' Grammar School
02.2022 - 09.2022
Assistant Coach
U15 Auckland Girls' Lacrosse Team
09.2021 - 10.2021
Coordinator & Coach
Auckland Lacrosse
01.2020 - 03.2020
Retail Assistant
Glengarry Wines
11.2019 - 06.2024
Bachelor of Science - Psychology & Exercise Science
University of Auckland
NCEA Level 3 -
Epsom Girls' Grammar School
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