Sophia Nganda

Auckland,AUK

Summary

Accomplished Laundry Assistant with expertise in laundry equipment operation and exceptional attention to detail, honed at Forthillhouse. Demonstrated strong communication and customer service skills, ensuring guest satisfaction. Proven ability to manage time effectively and adapt to dynamic environments, contributing to a 20% increase in operational efficiency.

Highly motivated and detail- oriented individual with proven experience in housekeeping at Holiday inn. l am proficient in all aspects in housekeeping duties such as cleaning, dusting, vacuuming and maintaining hygiene standards. Adept at working independently and as part of a team with strong work ethic and commitment to providing excellent service

Overview

years of professional experience

Work History

Laundry Assistant

Forthillhouse

02.2023 - 12.2024

Cleaning and Sanitization: vacuuming, sweeping, mopping, dusting and other common cleaning tasks.
Experienced with steam cleaning, sanitizing, and handling cleaning equipment like vacuum cleaners and carpet washers
Kept track of and replenishing cleaning supplies, linens, and toiletries
Politely responding to requests, maintaining a professional demeanor, and ensuring guest satisfaction.
Able to work alone and as a team.

Housekeeping

Holiday Inn Hotel Sandton

02.2021 - 12.2022

Cleaning and Sanitization: vacuuming, sweeping, mopping, dusting and other common cleaning tasks.
Experienced with steam cleaning, sanitizing, and handling cleaning equipment like vacuum cleaners and carpet washers
Kept track of and replenishing cleaning supplies, linens, and toiletries
Politely responding to requests, maintaining a professional demeanor, and ensuring guest satisfaction.
Able to work alone and as a team.

Education

Diploma - Hospitality

Chinhoyi College

Chinhoyi, Zimbabwe

08.2005

Skills

Color separation
Laundry equipment operation
Folding precision
Sorting efficiency
Basic sewing skills
Attention to detail
Time management and organization

Physical stamina
Communication and Customer service
Problem - solving
Teamwork
Following instructions
Awareness of Health and Safety Regulations
Flexibility and Adaptability

Able to work in New Zealand

Able to work in New Zealand.l have a partnership work visa.

References

Available upon request

Timeline