Sophia Rugg
Whanganui,MWT
Summary
Experienced Crew Trainer with 2 years of experience. Focused on maximizing team success by providing new members with great training and support. Extensive knowledge of food safety, cleaning and sanitizing procedures. Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Crew Trainer
McDonald's
10.2018 - Current
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Trained other employees in customer service, food safety and performance requirements.
- Maintained current knowledge of all team position requirements.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Crew Member
McDonald's
10.2017 - 05.2018
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
Education
High School Diploma -
Whanganui High School
Whanganui, NZ10.2021
Skills
- Station Preparation
- Crew Monitoring
- Creative Solution Development
- Food Safety
- PPE Compliance
- Verbal and Written Communication
- Team Leadership
- Customer Service
- Policies and Procedures
- Safe Food Handling Practices
Certification
- Food and Beverage Service with a strand in Quick Service Restaurants Services Level 3. Training - 17th December 2020
- Food and beverage Service with a strand in Cafe Service Level 3. Training - 28th January 2021
Timeline
Certified Crew Trainer
McDonald's
10.2018 - Current
Crew Member
McDonald's
10.2017 - 05.2018
High School Diploma -
Whanganui High School
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