Sophia Taisi

DB Schenker

04.2019 - 04.2025

Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Improved resolution time with effective problem-solving for customer complaints.
Analyzed customer service metrics to identify trends and develop strategies for improvement.
Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Conducted training sessions for new hires, ensuring consistent level of service across team.
Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Responded proactively and positively to rapid change.
Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Trained staff on operating procedures and company services.

Overview