Sophie Adler
Auckland,AUK
Overview
7
7
years of professional experience
Work History
Work Broker
Ministry of Social Development
03.2023 - Current
- Assisting stakeholders to align their work to labour market conditions.
- Prioritizing tasks and maintaining a large workload to ensure deadlines are met.
- Liaise with local employers to offer support with their recruitment drives/hiring needs.
- Using proven interviewing and communication skills to gain information.
- Providing vacancy management services.
- Profiling Potential Candidates for relevant vacancies
- Preparation and delivery of meetings and meeting minutes.
- Promoting and administering MSD work products to Businesses with employees who need additional support.
- Facilitating recruitment of clients with our Industry Partnerships team.
- Working with sensitive information and working with integrity - guided by the Social Security Act and Privacy Act.
- Monitored trend and supply/demand in the labour market to find local opportunities for vulnerable community members.
General and Employment Case Manager
Ministry of Social Development
09.2019 - 03.2023
- Gathering, classifying and inputting information into our database to store information, guided by the current Privacy Act.
- Granting welfare and hardship payments to vulnerable community members.
- Interviewing and support clients in sensitive and vulnerable situations.
- Use of discretion and sound-judgement to make informed decisions.
- Participation in meetings with multiple stakeholders to discuss strategies for providing effective courses and support for Jobseekers.
- Advised families on how best to navigate complex governmental systems related to financial assistance and hardship payments.
- Work at a fast pace with face-to-face clients and over the phone.
- Work in a team environment to get all tasks complete.
- Assisted clients with enhancing skills in areas such as job searching, interviewing and personal upskilling.
- General Reception/Admin duties
- Sourcing emergency housing for clients.
- Organisation of a large workload to get tasks done efficiently.
- Meet targets for exits of benefit system.
Crew Member
McDonald's Orewa
01.2017 - 09.2019
- Taking orders and serving meals as part of Front of House crew
- Packaging and presenting meals for Drive Thru Customers
- Understanding Food and Hygiene Safety in the workplace
- Resolving Complaints
- Working as part of a large team in a fast-paced environment
- Being part of the Health and Safety team and reporting any hazards or concerns in the restaurant
- Area management and training new crew members
- Extensive cash handling
- Keeping up to date with all promotions and deals and offer these to all customers.
Education
Executive Diploma in Criminal Justice & Criminology -
International Career Institute
Skills
- Relationship Management
- Workload organization
- Excellent Written and Verbal Communication
- Interviewing Skills
- Analytical and Critical Thinking
- Leadership skills
- Sound judgement in pressured environments
- Resilient
References
- Cindy Paarman, Manager Client Service Delivery, Ministry of Social Development, 029 239 8106
- Denise Bayne, Manager Regional Employment, Ministry of Social Development, 029 200 641
Timeline
Work Broker
Ministry of Social Development
03.2023 - Current
General and Employment Case Manager
Ministry of Social Development
09.2019 - 03.2023
Crew Member
McDonald's Orewa
01.2017 - 09.2019
Executive Diploma in Criminal Justice & Criminology -
International Career Institute