Sophie Barker

20 hours per week, while studying

• Onboard new staff members; organising their paperwork, technology, keys, training modules
• Offboard staff members
• Book domestic and international travel for employees
• Respond as first point of contact for employees who had any issues or questions
• Ensure the office runs smoothly; ordering stationery, consumables and new technology as required
• Assist with recruitment, sending out candidate information packs
• Troubleshoot technology, working closely with our outsourced IT team
• Organise catering for board lunches and morning teas
• Take minutes for the senior leadership team meetings

Full time, alongside administrative assistant responsibilities

• Respond as first point of contact for all past, current and possible future donors
• Answer a very high volume of emails in a timely manner, while triaging in order of importance, for requests such as cancellations, changing donation details, questions regarding our programs, and more
• Work closely with our call centre to complete requests from supporters, and respond to supporters with more complex questions or complaints
• Participate in fundraising meetings and discussion around how to better fundraising activities based on communications directly with our supporters
• Work closely with our acquisition team, face to face fundraising team and our telemarketers to ensure a quality service and to resolve any issues

Tutor and marker for two 300-level HR papers, alongside my role at Save The Children and my own studies.

• Run senior psychology course tutorials in person and via zoom
• Facilitate discussions with students to encourage a deeper understanding of the course content taught in lectures
• Regularly meet with the lecturer to discuss the content for each tutorial
• Mark student’s essay assignments, about 30 in each batch
• Hold one-to-one sessions with students as required.
• Assist with the university open day

12-20 hours per week

• Learn relevant hotel booking systems and procedures quickly and with confidence
• Liaise with various travel agencies and the confidence to communicate effectively with them regarding vouchers for corporate guests
• Work efficiently in a fast paced and busy environment
• Deliver a high standard of customer service skills to ensure that every guest has a great stay

15-22 hours per week

• Ensure correct paperwork is completed and stored correctly
• Answer phone calls and emails
• Check guests in and out
• Adapt quickly to relevant systems and procedures
• Manage sole charge for extended periods of time as the only point of contact for hotel guests
• Deal with any guest issues and queries that arise