Sophie Bird

• Manage a portfolio of approximately 250 - 300 businesses/ recruiters to ensure retention & usage

• Identify prospective advertisers (corporates and SMEs) and plan sales pitches to acquire and cultivate new business

• Develop a monthly sales cycle to achieve revenue targets, through tracking customer usage and identification of listings and opportunities to upsell Depth products

• Develop industry knowledge of the recruitment and employment market, as well as unique knowledge from Trade Me Jobs data and customer insights

• Achieve set and specific KPIs based on day-to-day activity, along with set financial targets each quarter

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service
• Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
• Answered constant flow of customer calls with minimal wait times
• Updated account information to maintain customer records

• Looked after a multitude of ‘tradies' across New Zealand, Australia, USA and Canada trialing out our SaaS product. Using the CRM database (HubSpot) I was responsible for converting these businesses from free trialist to paid customers
• Engagement via phone, through email, Chat platform, and one on one demos via Zoom when requested
• Ran live, web-based demos on a weekly basis where I delved into Tradify and showed trialists how they can use the system and of course how Tradify can benefit their own business and streamline their admin
• Collaborated with the customer success, support, design, engineering and marketing teams to push the voice of the customer through to the rest of the business
• Built strong client relationships through consistent communication and effective problem-solving

• Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty
• Qualified leads, built relationships and executed sales strategies to drive new business
• Boosted client satisfaction by developing and maintaining strong relationships through effective communication
• Attended networking events to build relationships and identify sales opportunities

• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations
• Conducted product demonstrations to educate customers on features, benefits, and competitive advantages
• Generated new leads through networking and attending industry events
• Utilized CRM software to manage customer accounts and track performance metrics

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
• Confirmed appointments, communicated with clients, and updated client records
• Answered phone promptly and directed incoming calls to correct offices
• Kept reception area clean and neat to give visitors positive first impression