Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sophie Burgin

Wellington

Summary

My previous background includes customer service based roles and I feel this is where I thrive. My sole profession was Physiotherapy which has a variety of transferable skills but I also have experience working as a waitress and cleaner.

I have great interpersonal skills that I have developed through the years and love interacting with others to satisfy customer’s needs.

My friendly and approachable demeanour creates a welcoming and happy environment which I pride myself on.

I am always polite and professional and deal with customer service enquiries well.

I am accustomed to working as part of a team and am quick to adapt under high working demands with my previous working environment being in a high turn over hospital facility.

I work efficiently in busy or stressful environments and am comfortable working independently.

I’m always happy to help others and strive for team goals and business needs.

I am very adaptable and a fast learner. I love a challenge and welcome new environments.

Overview

8
8
years of professional experience
19
19
years of post-secondary education

Work History

Locum Physiotherapist

Oxford Teaching Hospital
05.2023 - 08.2023
  • I worked within critical care, A&E, Medical wards and Orthopedic wards
  • I had to be flexible to support the team day to day with rotas changing regularly
  • Competent working in a fast paced environment that required problem solving and time management skills
  • Worked in multi-disciplinary teams to deliver outstanding care to service users
  • Educated patients and carers on facing and overcoming disability challenges
  • Efficient worker ensuring all relevant paperwork and admin responsibilities completed

Qualified Physiotherapist

Sheffield Teaching Hospital, UK
11.2020 - 05.2023
  • Clinical knowledge and reasoning from a variety of healthcare settings
  • Working with a variety of patients and support networks in a very client based role
  • Communicated effectively with patients to achieve their desired goals
  • I mentored and supervised two second year students demonstrating my confidence when offering help and support to others
  • Professional when dealing with confidential data and efficient at completing patient notes and paperwork
  • Can work effectively under time constraints and busy environment


Cleaner

Lemon Sparkle Cleaning Company
07.2018 - 09.2018
  • Responsible for driving to client's houses, cleaning and locking up homes
  • This required a high standard of cleaning and organisation
  • Worked quickly and effectively to complete cleaning within allotted timeframes
  • Followed health and safety standards governing correct use of chemicals

Waitress/Catering assistant

Stowe School
09.2015 - 06.2017
  • Followed health and hygiene standards when handling food and cleaning restaurants.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Prepared tables for guests and reset tables between customers.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.

Education

Bsc Physiotherapy -

Sheffield Hallam University
04.2001 - 06.2020

A Levels -

Akeley Wood School
09.2017

GCSE -

Akeley Wood School
09.2015

Skills

  • Excellent verbal and non-verbal communication skills with a variety of people
  • I am able to listen to clients and react appropriately ensuring that I am helpful and informative
  • I am friendly and approachable and always perform to a high standard
  • Professional, polite and respectable to people as well as members within the team
  • Excellent collaborative team work skills and prefer working within team environments but am also comfortable working autonomously when needed
  • I am able to complete paperwork in a correct and timely manner and am comfortable using Microsoft office, outlook and other data protection services
  • I have experience in confidentiality with my previous experience within healthcare
  • I have the ability to reflect on my actions and situations to enable self-development which includes accountability for my actions
  • I am keen to learn and am a fast learner
  • Comfortable in busy environments and an effective problem-solver

Timeline

Locum Physiotherapist

Oxford Teaching Hospital
05.2023 - 08.2023

Qualified Physiotherapist

Sheffield Teaching Hospital, UK
11.2020 - 05.2023

Cleaner

Lemon Sparkle Cleaning Company
07.2018 - 09.2018

Waitress/Catering assistant

Stowe School
09.2015 - 06.2017

Bsc Physiotherapy -

Sheffield Hallam University
04.2001 - 06.2020

A Levels -

Akeley Wood School

GCSE -

Akeley Wood School
Sophie Burgin