Sophie Burney
Summary
Experienced Pharmacy Technician with 7 years of experience in a variety of customer service roles. I have worked in multiple fast paced environments and work efficiently while providing exceptional customer service to new and existing clients. I am experienced in multi-tasking and working under pressure in order to meet deadlines. I have obtained a NZQF Level 3 Certificate In Pharmacy and hold a current St John first aid level 1 certificate and Certificate Of Resuscitation.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Wairau Pharmacy
06.2024 - Current
- Processed prescriptions, calculated dosage, and dispensed medications under pharmacist supervision, ensuring accurate and safe medication delivery.
- Count and label prescriptions with correct item and quantity.
- Maintain proper drug storage procedures, registries, and records for controlled drugs.
- Ordered medication daily to maintain stock levels and ensure availability for patients.
- Provide exceptional customer service, fostering positive relationships with both new and returning patients.
- Provide exceptional customer service, resolving queries and concerns.
- Communicate with doctors or other health practitioners via phone or email regarding client medication queries or problems.
- Process, prepare and dispense blister packs in a timely matter.
- Adhere to legal requirements and patient confidentiality.
- Assist in maintaining a clean and organised work environment, ensuring compliance with safety regulations.
- Multitasking under pressure and meeting timely deadlines.
- Answer phone calls and addressed questions from clients and healthcare providers.
- Completed batch claims accurately to facilitate timely processing of reimbursements.
- Managed booking of beauty appointments to provide clients with timely service.
- Supported the primary piercer during ear piercing sessions for children
- Accurately entering patient data.
- Efficient use of systems including Toniq, Fresha and AIR
Customer Sales Consultant
AA Blenheim
05.2023 - 06.2024
- Delivered customer service by addressing initial inquiries and providing effective solutions.
- Provide solutions to a diverse range of people.
- Working efficiently in a busy environment whilst maintaining professionalism and friendly customer service.
- Utilized government systems (NZTA) to input and manage data effectively.
- Understanding the importance of privacy and protecting customer information/details.
- Ensured accuracy in client data entry.
- Process and issue New Zealand drivers licences including processing overseas conversion's.
- Take photographs for issue on New Zealand drivers licences.
- Process and issue vehicle registration and issue new vehicle number plates.
- Meet monthly sales targets.
Online Team Member
PAK'N SAVE
11.2022 - 05.2023
- Assist Online Manager to plan and organize the day to day packing and processing of customer orders for the online shopping department.
- Ensure tasks are efficiently and accurately completed in a timely manner.
- Attend to customer queries and build relationships.
- Provide solutions to customer where desired product is not available.
- Work individually and in a team environment.
- Adhere to Health and Safety.
Wine Labelling and Packing
The Wine Studio
10.2022 - 11.2022
- - Comply with Health and Safety regulations.
- - Work efficiently to ensure stock is completed within required timeframes and meet deadlines.
- Casual short-term role
Stockroom worker
Kmart Blenheim
12.2021 - 10.2022
- - Work within close team and build relationships.
- - Follow Health and Safety guidelines.
- Casual after school role.
Customer Service and Food preparation
The Funky Fish Takeaways
03.2019 - 11.2021
- Delivered excellent customer service face to face and over the phone, enhancing customer satisfaction.
- Meet targets by offering additional products.
- Work efficiently in a team environment as well as individually.
- Adhere to health and safety standards.
- Conduct food preparation.
- Cook and assembled burgers maintaining a high quality standard.
Education
NCEA Level 1 -
Marlborough Girls Collage
NCEA Level 2 -
Marlborough Girls College
Skills
- Prescription processing
- Dosage calculation
- Medication dispensing
- Drug storage compliance
- Pharmacy law compliance
- Health and safety adherence
- Ordering and stocking medications
- Problem solving
- Customer service
- Customer relationship management
- Patient confidentiality
- Blister pack preparation
- Time management
- Multi-tasking
- Use of computer systems (Toniq, Fresha, AIR and NZTA)
- Patient data entry
Certification
St John First Aid Level 1
Certificate Of Resuscitation
NZQF Certificate In Pharmacy Level 3
References
- Emma Craven, Work colleague- Wairau Pharmacy. 0273574157
- Lysa Hard, Ex Branch Manager - AA Blenheim. lysahar1979@gmail.com, 0278257863
- Rachel Tau’alupe, Logistics Manager - Two Rivers Wine. 0278494447
Timeline
Pharmacy Technician
Wairau Pharmacy
06.2024 - Current
Customer Sales Consultant
AA Blenheim
05.2023 - 06.2024
Online Team Member
PAK'N SAVE
11.2022 - 05.2023
Wine Labelling and Packing
The Wine Studio
10.2022 - 11.2022
Stockroom worker
Kmart Blenheim
12.2021 - 10.2022
Customer Service and Food preparation
The Funky Fish Takeaways
03.2019 - 11.2021
NCEA Level 1 -
Marlborough Girls Collage
NCEA Level 2 -
Marlborough Girls College