SOPHIE CALDER
Richmond,New Zealand
Summary
Prior sales assistant experience doing filling, store presentation, order management, admin, cash register and self-checkout work. Customer service expert at merchandising and informing customers on product status. Able to adapt to changing situations, flexible and dependable to get a job done. Drive customer loyalty by providing friendly and skilled support in person and via phone. Can work efficiently with other team members and always keen to learn something new.
Overview
6
6
years of professional experience
Work History
Sales Assistant
Kmart
11.2023 - 02.2024
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Received and followed pick sheets to gather merchandise for customer orders.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Special Orders Team Member
Bunnings Warehouse
05.2022 - 02.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory count and stocking of merchandise.
- Organised tracking and delivery of customer orders.
- Operated register to process payments and collect cash payment for order totals.
- Assisted customers in selecting merchandise best suited to needs and ordering in goods to store.
SALES ASSISTANT
Kmart
05.2018 - 05.2022
- Helped customers with enquiries and located products around the store to increase sales
- Experience in using registers and self-checkouts
- Experience in admin work for cash management
- Selected correct products based on customer needs, product specifications and applicable regulations
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions
- Done facilitator/team leader work for decants and filling stock
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
- Boosted team profits with great time and resource management focused on meeting and exceeding sales targets
- Merchandised attractive shelf displays with current offerings to drive store sales
- Trained new employees on customer service, money handling, presentation and store procedures, safety measures and policies
Education
Bachelor of Commerce - Accounting And Information Systems
Victoria University of Wellington
Wellington, NZ06.2026
NCEA Level 3 -
Waimea College
12.2021
Skills
- Cash Register Operations
- Order Management
- Teamwork
- Stock Management
- Prioritization
- Adaptable and dependable
Timeline
Sales Assistant
Kmart
11.2023 - 02.2024
Special Orders Team Member
Bunnings Warehouse
05.2022 - 02.2023
SALES ASSISTANT
Kmart
05.2018 - 05.2022
Bachelor of Commerce - Accounting And Information Systems
Victoria University of Wellington
NCEA Level 3 -
Waimea College
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