Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sophie Demant

Portobello, Dunedin

Summary

In my last role before becoming a mother I was a communicative 2IC Manager with comprehensive experience providing administrative and operational support to managers. Motivating staff to meet personal and company goals while planning and implementing various strategies to boost productivity- a strong team leader possessing mature decision making abilities.

Being at home with my daughter the past 5 years has cultivated my love of cooking, deepened my stamina, and has put me in good stead for working in a busy cafe environment.

Overview

7
7
years of professional experience

Work History

2 IC Manager

The Fabric Store
01.2016 - 01.2018

-Open/closed store (til, cleaning, and solo shifts)
-Unpacked and broke down large shipments of fabric.
-Customer service- helping people choose the right fabric for their project.
-Ordering all threads/zips for store and top-ups of fabric.
-Communicating with head office and online customers.

Head Office + Brick and Mortar Customer Service

The Fabric Store
01.2014 - 01.2016

- Helped in the expansion of the Fabric Store moving into the online sales world. I photographed fabrics, uploaded them online and wrote descriptions.
- I also worked in store in a customer service roll in conjunction with days at the head office. Here I helped customers choose fabric and was lead of the fabric displays, changing often to make the store look as fresh and inspiring as possible.
-In charge of the iconic window displays, a creative roll including graphic design elements.

Customer Service

Marthas Furnishing Fabrics
01.2012 - 01.2014

- Helping customers choose the correct fabric for their upholstering and curtaining needs. Depending on the project this can be a costly undertaking for the customer, so making them feel comfortable and confident in their choice was important.
- Calculating the correct length of fabric required for curtaining and upholstery work.
- In charge of changing fabric displays, moving heavy rolls of fabric and stock take.
- Photographing fabrics for online and writing descriptions.

Front of House

Courthouse Cafe
01.2013 - 03.2013

- Part of front of house staff, operating til taking orders, delivering food and coffee to tables.

- Cleaning kitchen and washing dishes

Front of House

The Bean Cafe
01.2011 - 01.2013

- Cafe front of house service, preparation of cabinet food.

- Delivering food and coffee to tables.

- Dish washing and cleaning of kitchen.


Education

Diploma - Design

Massey University
Wellington
01.2013

Skills

    - Attention to detail

    - Time management

    - Professional and Courteous

    - Personable

Timeline

2 IC Manager

The Fabric Store
01.2016 - 01.2018

Head Office + Brick and Mortar Customer Service

The Fabric Store
01.2014 - 01.2016

Front of House

Courthouse Cafe
01.2013 - 03.2013

Customer Service

Marthas Furnishing Fabrics
01.2012 - 01.2014

Front of House

The Bean Cafe
01.2011 - 01.2013

Diploma - Design

Massey University
Sophie Demant