Sophie Devine
Tauranga,BOP
Summary
I am a dedicated and passionate newly qualified vet nurse and dog groomer with 4 years of experience providing high-quality care to animals. Skilled in grooming a variety of dog breeds, I perform routine grooms, nail trims, coat care, ear cleaning, and manage sensitive grooming needs for pets with anxiety, all while maintaining a safe and hygienic environment. Having built a busy dog grooming business previously, I bring excellent communication skills, strong organisational abilities, and the capacity to manage booking schedules, all while offering knowledgeable advice and building strong relationships with clients.
Overview
6
6
years of professional experience
Work History
Casual Vet Nurse
Tauranga Vets
06.2024 - Current
- Contributed to efficient clinic operations by maintaining clean and organized treatment areas, exam rooms, and kennels.
- Assisted in surgical operations, ensuring a sterile environment and proper preparation of instruments for optimal outcomes.
- Enhanced patient care by providing high-quality nursing support to veterinarians during examinations and procedures.
- Developed strong client relationships by delivering compassionate care and clear communication regarding pet health needs.
- Managed medical records accurately and diligently, ensuring all documentation was up-to-date for seamless continuity of care among veterinary staff.
- Administered medications as prescribed, closely monitoring patient responses and adjusting dosages accordingly for best results.
- Conducted diagnostic tests such as radiographs, blood work, and urinalysis to aid in accurate diagnoses and effective treatment plans.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Demonstrated strong multitasking abilities while managing numerous tasks.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Packhouse Staff
The Avo Tree
06.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
- Developed and improved time management and organizational skills to maximise personal productivity.
- Liaised with management and other departments to maintain smooth operations.
- Observed packing operations to verify conformance to specifications.
Dog Groomer
Self-employeed
04.2020 - Current
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Prepared pets for grooming by conducting thorough assessments of their coat condition, overall health, and temperament, ensuring an appropriate and safe approach.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Cleaned ears using the correct technique to remove wax and dirt and removing extra hair to allow air to circulate freely and avoid infection.
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Managed appointment scheduling efficiently, ensuring timely service delivery to maximise daily productivity.
Orchard Worker
Darling Horticulture
03.2022 - 12.2022
- Pruned orchard trees by shortening or removing upper limbs and removing long shoots in center and tops of trees.
- Removed brush, fallen fruit and trash to maintain clean and safe orchard.
- Maintained healthy trees by pruning and checking for disease.
- Followed safety procedures when climbing ladders, carrying hundreds of produce and using farm equipment.
- Picked and unloaded fruit carefully to deliver 100% bruise-free produce.
- Performed administration duties by updating inventory and activities records.
- Selected fruit to be harvested by studying size, shape, and color.
Office Manager
AJ Hackett Bungy
10.2018 - 04.2020
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Diploma - New Zealand Diploma in Veterinary Nursing
Otago Polytechnic
Dunedin, NZ11-2024
Graduate Certificate - NZ Certificate in Animal Technology - Vet Nursing
Toi Ohomai Institute of Technology
Tauranga, NZ11.2023
NCEA Level 1,2 And 3 -
Taupo-nui-a-Tia College
Taupo, NZ11.2018
Skills
- Patience and empathy
- Animal handling expertise
- Customer service
- Appointment scheduling
- Reliability and punctuality
- Nail trimming
- Ear cleaning techniques
- Paw pad care
- Continuous learning attitude
- Clipper proficiency
- Scissor skills
- Professionalism and ethics
- Gentle restraint methods
- Verbal and written communication
- Animal first aid
- Stress reduction techniques
- Grooming and bathing
- Canine behaviour
- Attention to detail
- Customer communication
- Teamwork and collaboration
- Problem-solving
- Dependable and responsible
- Organistional skills
Additional Information
40 Hours in a doggie daycare/ grooming facility - taking care of all breeds of dogs for long periods of time, interacting with customers, organising bookings and general cleaning and sterilising tasks.
500 hours in a Vet Clinic - cleaning and sterilising instruments, equipment and cages, applying correct restraint methods, restocking shelves, assisting the veterinarian and other vet nurses and general cleaning duties.
Timeline
Casual Vet Nurse
Tauranga Vets
06.2024 - Current
Packhouse Staff
The Avo Tree
06.2023 - Current
Orchard Worker
Darling Horticulture
03.2022 - 12.2022
Dog Groomer
Self-employeed
04.2020 - Current
Office Manager
AJ Hackett Bungy
10.2018 - 04.2020
Diploma - New Zealand Diploma in Veterinary Nursing
Otago Polytechnic
Graduate Certificate - NZ Certificate in Animal Technology - Vet Nursing
Toi Ohomai Institute of Technology
NCEA Level 1,2 And 3 -
Taupo-nui-a-Tia College
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