Sophie Edmunds

• Kept carpentry projects on schedule by managing deadlines and adjusting workflows. Turn key service projects.
• Supervised multiple projects from project start through delivery by prioritising needs and delegating assignments.
• Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
• Liaised between sub-trades to facilitate communication and scheduling and keep appropriate parties updated on project developments.
• Assist clients with design and procurement
• Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.

Overview:

My role with G Build has been a career change after 10 + years in the dental industry. I have pivoted into the construction landscape through cross functional capability, implementing my strong communication skills and keen eye for design to successfully move into the construction industry. This is where I have found my skillset really thrive.

• Invoicing/Accounts receivable
• Organisation of on-road staff to complete house inspections
• General administrative tasks - answering phones, emails
• Increased account profitability by identifying areas for cost reduction without sacrificing quality or service levels.
• Maintained comprehensive client records within CRM systems, ensuring accurate tracking of interactions and facilitating effective follow-up activities.

• Ensure the smooth daily running of the practice to support 3 general dentists, 3 hygienists and support staff of which there are 8
• Secretary support for the Principal dentist: booking flights/accommodation, organisation for lectures
• Time management to ensure staff meet company goals and patient expectations are met
• Reception Duties: answering phone calls, appointment booking, taking payments, staff cover, meeting agendas and notes
• Audio typing from dictations Preparation of patient quotes and letters
• Liaise with private health providers on behalf of patients
• Provide patient education
• Prepare financial statements and billing
• Determine and establish office procedures and routines
• Initiate and maintain confidential medical and dental files/records
• Staff management and training
• Team leadership
• Accounting for the Practice Recall management of patients

• Overview: Nova Dental is a long established general dental clinic located on Collins Street in Melbourne. The practice consists of 3 dentists, 3 hygienists and all support staff. The practice was taken over by a corporate and I was employed to help with this transition and assist the principal dentist with his exit in the coming months. The role required a high level of organisation and accuracy which I have found very rewarding.

• Ensure the smooth daily running of the practice to support the Principal Periodontist and business owner as well as the associate Prosthodontist and clinical staff of which there are 6
• Secretary support for both the Principal dentist and associate: booking flights/accommodation, organisation for lectures.
• Time management to ensure staff meet company goals and patient expectations are met
• Reception Duties: answering phone calls, appointment booking, taking payments, staff cover, meeting agendas and notes
• Audio typing from dictations
• Preparation of patient quotes and letters
• Liaise with private health providers on behalf of patients
• Prepare financial statements and billing
• Treatment coordination and patient education (with use of digital radiography software)
• Determine and establish office procedures and routines
• Initiate and maintain confidential medical and dental files and records
• Staff management and training
• Team leadership
• Accounting for the Practice
• Recall management of patients
• Marketing of the brand and business Organisation of International Implantology Study Group Meetings
• Management of staff and patients at satellite practice in Albury

• Major Acheivements: Certification for Evans Prosthodontics with ADA Private Dental Practice Accreditation in order to adopt the National Safety and Quality Health Service Standards Organisation of fitout for CBCT scanner to be installed
• Development of standard operating procedures and work ethics to enhance the business practice 40% increase in practice revenue

• Overview: At the start of 2017 I moved to Melbourne to settle permanently and further my career in the dental industry. I was lucky enough to be offered a role managing Evans Prosthodontics which Dr Christopher Evans established in 2013. This was a diverse role where I was allowed to utilise my previous knowledge and experience in the dental world in order to successfully manage the office, staff and patients. Dr Evans and myself both took an ‘outside of the box’ approach to how a dental practice can run in order to provide exemplary service for our patients in a boutique and state of the art environment.

• Ensure the smooth daily running of the practice to support the principal Periodontist and business owner.
• Time management to ensure staff meet company goals and patient expectations are met Reception Duties: answering phone calls, appointment booking, taking payments, staff cover, meeting agendas and notes
• Complete patient insurance and extended health care forms
• Prepare financial statements and billing
• Treatment coordination and patient education (with use of digital radiography software)
• Determine and establish office procedures and routines
• Initiate and maintain confidential medical and dental files and records
• Staff management and training
• Team leadership
• Accounting for the Practice Secretary support for both the Principal dentist: booking flights/accommodation, organisation for lectures.
• Recall management of patients.
• Marketing of the brand and business.
• Nursing cover when needed.

• Major Achievements: Initial establishment of a patient base. Established referring Dentist relationships 128% average monthly revenue growth, Development of standard operating procedures and work ethics to enhance the business practice. Rationalization of business products to streamline order and supply processes and reduce overall cost for the business.

• Overview: While living in Canada I sought out the opportunity to be a part of the formation of a new Periodontal office, Graft Periodontics in downtown Vancouver. I was the Practice Manager at Graft Periodontics for 2 years and found this to be a challenging and incredibly fulfilling role. I used my skills gained from previous roles, in particular my Practice Management role in London, to be very much transferable and that helped me work with Dr Joslin to make this a successful Periodontal office and business. My senior clinical nursing background proved invaluable in this position for patient interaction and education, staff management, initialisation of office and clinical protocol as well as nursing cover.

• Nursing support for Endodontist
• Patient care
• Treatment Coordination
• Sterilization of all Endodontic Instruments
• Surgical scrub nurse duties
• Use of digital radiography
• Cross-functional support for reception duties

Overview: Over my 9 month interim in New Zealand I undertook an dental assisting role with one of Christchurch’s leading Endodontic Specialists - Dr Stephen Manning. This was a great opportunity to further my knowledge in a new specialist field. During this time I assisted with all root filling procedures as well as surgical implant placement and bone grafting. My role also included reception based duties.

• Ensure the smooth daily running of the practice to support the principal dentist.
• Control and maintenance of compliance to Sterilization Standards for all staff.
• Inventory management for all clinic stocks.
• Team leadership.
• Time management to ensure staff meet company goals and patient expectations are met.
• Reception Duties: answering phone calls, appointment booking, taking payments, and staff cover.
• Accounting for the Practice Recall management of patients
• Marketing of the business General cleaning duties
• Nursing cover

• Major Achievements: Development and completion of the Care Quality Commission Practice Manual resulting in CQC accreditation for Prodenta Completion of a state of the art sterilization room to adhere to GDC standards Development of standard operating procedures and work ethics to enhance the business practice Rationalization of business products to streamline order and supply processes and reduce overall cost for the business

I worked alongside Dr Rob Ashman as his Senior Clinical Nurse. This role included:

• Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
• Performed general chair-side duties for general dentistry, endo procedures and oral surgery (implant placement and bone grafting).
• Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
• Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
• Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
• Explained treatment procedures and instructed patients on home care guidelines.
• Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
• Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
• Staff management/leadership