Sophie Granger
Dubai,United Arab Emirates
Summary
Committed to exceeding expectations by remaining attentive, proactive, and detail-oriented in every guest interaction. A flexible and quick learner who thrives in fast-paced environments, consistently surpassing business goals while upholding the highest standards of service delivery.
Overview
11
11
years of professional experience
Work History
Business Class Cabin Crew
Emirates Airlines
11.2016 - Current
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Receptionnist
Home House
10.2015 - 10.2016
- Developed relationships with guests to meet client needs and encourage repeat service.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
Receptionist/Concierge
Holiday Inn Hotel
09.2013 - 09.2015
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Travel Agent
Voyages Rive Gauche
09.2012 - 08.2013
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Followed up with customers to increase customer service with travel plans.
Education
Higher Technician Diploma - Toursim
Epeige Business School of Management
Paris Boulevard Des Batignolles09.2013
Baccalaureate - Science & Management Technologies
Louis Armand's High School
Eaubonne06.2010
Skills
- Guest Services
- Strong Communication
- Conflict Resolution Techniques
- Problem Solving
- Exceptionnal Customer Service
- Multitasking
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Business Class Cabin Crew
Emirates Airlines
11.2016 - Current
Receptionnist
Home House
10.2015 - 10.2016
Receptionist/Concierge
Holiday Inn Hotel
09.2013 - 09.2015
Travel Agent
Voyages Rive Gauche
09.2012 - 08.2013
Higher Technician Diploma - Toursim
Epeige Business School of Management
Baccalaureate - Science & Management Technologies
Louis Armand's High School
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