Sophie Granger
Dubai,United Arab Emirates
Summary
Committed to exceeding expectations by remaining attentive, proactive, and detail-oriented in every guest interaction. A flexible and quick learner who thrives in fast-paced environments, consistently surpassing business goals while upholding the highest standards of service delivery.
Overview
11
11
years of professional experience
Work History
Business Class Cabin Crew
Emirates Airlines
Dubai
11.2016 - Current
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Receptionnist
Home House
London Portman Square
10.2015 - 10.2016
- Developed relationships with guests to meet client needs and encourage repeat service.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
Receptionist/Concierge
Holiday Inn Hotel
London Mayfair
09.2013 - 09.2015
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Travel Agent
Voyages Rive Gauche
Paris Opera
09.2012 - 08.2013
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Followed up with customers to increase customer service with travel plans.
Education
Higher Technician Diploma - Toursim
Epeige Business School of Management
Paris Boulevard Des Batignolles09.2013
Baccalaureate - Science & Management Technologies
Louis Armand's High School
Eaubonne06.2010
Skills
- Guest Services
- Strong Communication
- Conflict Resolution Techniques
- Problem Solving
- Exceptionnal Customer Service
- Multitasking
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Business Class Cabin Crew
Emirates Airlines
11.2016 - Current
Receptionnist
Home House
10.2015 - 10.2016
Receptionist/Concierge
Holiday Inn Hotel
09.2013 - 09.2015
Travel Agent
Voyages Rive Gauche
09.2012 - 08.2013
Higher Technician Diploma - Toursim
Epeige Business School of Management
Baccalaureate - Science & Management Technologies
Louis Armand's High School