Sophie Groves

Provide end-to-end customer support through phone, email, and in-person interactions, offering tailored product advice, accurate quotes, and competitive pricing. Collaborate regularly with team members to identify new opportunities and deliver customised solutions. Efficiently manage special orders by sourcing unique products and coordinating with suppliers to meet specific client needs.

Supported retail operations through stock replenishment, shelf organisation, and merchandising to maintain an appealing shopping environment. Provided friendly, knowledgeable assistance to customers in-store and by phone. Contributed to inventory management through twice-yearly stocktakes, and assembled seasonal products such as BBQs and outdoor furniture to enhance seasonal displays.

Maintained high standards of cleanliness and hygiene across floors, facilities, and equipment. Prepared food and beverages while adhering to strict quality and portion guidelines. Demonstrated a calm and approachable attitude when resolving customer concerns, ensuring positive service experiences.

Delivered efficient customer service across multiple areas including front counter and drive-thru. Supported new staff by training them in operational procedures. Maintained high standards of cleanliness throughout kitchen and dining spaces. Handled orders, meal preparation, and payment transactions with accuracy and speed, while collaborating closely with teammates to ensure seamless service.

Ensured efficient inventory management by stocking shelves and organising product displays for easy access. Provided hands-on customer assistance during purchases, including lifting heavy items, processing payments, and packaging goods. Prepared and stored completed orders in clearly labeled, temperature-controlled areas for customer collection when working in the Online Department.

Maintained an organised and accessible merchandise displays while managing shelf stocking duties. Assisted customers with purchases, including handling heavy items, payments, and packaging. Ensured product freshness by monitoring expiration dates, rotating inventory, and applying proper storage protocols when working in the Deli. Supported Deli opperations by cleaning and sanitizing dishware, maintaining stock levels to meet customer demand.

Delivered customer service by greeting guests and providing accurate, friendly responses to inquiries. Maintained cleanliness and organisation at pharmacy counters. Assisted pharmacists with prescription fulfillment and addressed medication-related questions from patients. Managed inventory by receiving and stocking supplies, handled phone communications, and completed accurate cash drawer reconciliations at each shift.