Sophie Janssen
Summary
I have experience in hospitality jobs. I treat customers with respect and try my best to make them happy and provide them with what they need.
Because of my former two jobs I developed these skills: service, communication and efficiency in fast paced environments.
I'm always open to learn new things, and have a positive energy.
Overview
5
5
years of professional experience
Work History
Hospitality Worker
Theatre
10.2023 - Current
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Streamlined check-in and check-out processes for heightened efficiency and reduced wait times.
Cashier
Van Der Linde
08.2020 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Contributed to significant decrease in queue times by streamlining checkout process.
Education
High School Diploma -
Joke Smit College
Amsterdam06-2024
Skills
- Food preparation
- Cleaning and sanitizing
- Supply restocking
- Upselling strategies
- Guest relations
- Teamwork and collaboration
- Hospitality services
- Cash handling
- Attention to detail
- Staff training
Languages
Dutch
Native or Bilingual
English
Professional Working
Timeline
Hospitality Worker
Theatre
10.2023 - Current
Cashier
Van Der Linde
08.2020 - Current
High School Diploma -
Joke Smit College
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