Sophie Kennett

I am currently working as a personal administrator for the company Onescooportwo. My role within this business includes completing all administrative and paperwork needed to keep an organized and an efficient workflow. I handle all incoming and outgoing emails related to booking and organising the various events for the company. I also create and send out any invoices and quotes to our cliental with a keen eye for accuracy. Additionally, it is my responsibility to ensure that all health and safety is up to date within the company and staff, and that all registration and licencing is accurate and readily available.

As the Store Manager with Subway my responsibilities included ensuring the overall smooth running of the store and all its staff. I was the point of contact for any issues or operational issues within the store and I had to ensure that all health and safety procedures were being followed. It was also my responsibility to communicate with the 20+ staff working alongside me and to create a safe and enjoyable team environment for everyone. In addition, I was expected to ensure the training of all current and new staff was up to date and at a high standard in line with the companies policies and training services. My day to day activities included, food prep, providing exceptional customer service by utilizing my excellent communication skills, and ensuring that all POS systems, emails, and customer queries were handled with high quality outcomes. Additionally, I was expected to do all the administrative jobs within the store which included, reconciliation reports, the banking, sign offs and checks of the timesheets each day and any inventory and ordering that was needed for the store.

As a retail sales assistant with Peter Timbs Butchery, it was my responsibility to greet and serve customers at a high standard. I was expected to answer and solve any queries that customers may have had about our products and store. My day to day responsibilities included, food packing and weighing of the various meats, completing transactions whether it be cash handling or eftpos, and ensuring that all products were adequately topped up and available to the customers. Additionally, this job required a team player attitude and I enjoyed working in that close and fast paced environment.

As a Supervisor for Subway, my key responsibilities included the day to day food prep, handling cash drops and till balancing, ensuring that the store was held to a high level of cleanliness, ensuring stock was at an appropriate level, and supervising fellow staff members on shift with me. I was expected to ensure the training of all current and new staff was up to date and at a high standard in line with the companies policies and training services. Additionally, I was expected to execute and show a high level of customer service skills and successfully solve any issues that arise within the store whilst on shift.