Sophie Kyle
Ilam,Christchurch
Summary
Conscientious, dedicated cafe assistant and retail and customer service worker with experience in high-volume locations in Auckland. I've been working since I was 15 and was keen to start working, getting to know people, helping out and feeling like I have some structure within my week alongside studying. I take pride in the skills I have been taught and only seek to further that knowledge. I am familiar with working hard, meeting goals and trying to solve issues where need be; because of this, I have built excellent conflict resolution.
Overview
4
4
years of professional experience
Work History
Checkout operator & Customer Service Representative
The Warehouse
Silverdale, AUK
02.2021 - Current
- Receiving and processing payments and adapting to many forms of transactions such as gift cards, EFTPOS, work and income cards, variety payments, layby, purple visa, ZIP, cash
- Learnt the correct way to officially handle money when serving customers and during cash up and the end of night shifts
- Listening and responding to customers' situations while maintaining professionalism and working well under pressure
- Resolving issues by refunds, exchanges or discussing alternative options
- Mentored new team members when need be, taught them how to operate the POS system, health and safety, customer service strategies, and processes of cleaning the workspace efficiently
- Changing till rolls when required, cleaning workspace, nurturing every customer to ensure an enjoyable experience, giving correct change, and using special instruments to remove security tags
- Adjusting and managing time while working with big volumes of customers during peak trading hours.
Cafe Assistant
Helensville golf club
Helensville, AUK
10.2019 - 02.2021
- Poured coffee, prepared sandwiches and crafted beverages for approximately 30+ customers per shift
- Rotated stock items and ingredients to maintain efficiency and freshness
- Assisted cook with prep work, including cutting vegetables and preparing side dishes and salads
- Prepared bills for customers accurately and quickly, handling payments rapidly to enable increased table turns
- Delivered orders to the kitchen, picked up and checked for accuracy and correct temperature before serving to customers
- Rang up orders on the cash register efficiently, processing cash, credit card and personal check payments
- Answered guest questions, delivering the most accurate and updated information available
- Complied with safety and sanitation guidelines to maintain the health and well-being of customers and other staff.
Education
Bachelor of Business - Accounting And Marketing
University of Canterbury
Christchurch, NZ07-2026
High School Diploma -
Kaipara College
11.2021
Bachelor of Business - Accounting And Marketing
AUT
Skills
- Sales transaction management Bagging expertise
- Product knowledge
- Foodservice standards
- POS system expertise
- Willingness to learn
- Conflict resolution
- Time management
- Flexibility and communication
- Returns and Exchanges
- Strong Work Ethic
- Cash Register Operation
- Staff Supervision
- Customer Service
Accomplishments
- Peer support leader at Kaipara college.
- Taking part in the Gateway programme in year 13 of high school.
- Have completed a First aid course and a Health and safety course.
- Possession of a full licence.
- University entrance and merit endorsed in years 11,12 and 13.
- First in level 3 business
References
References available upon request.
Timeline
Checkout operator & Customer Service Representative
The Warehouse
02.2021 - Current
Cafe Assistant
Helensville golf club
10.2019 - 02.2021
Bachelor of Business - Accounting And Marketing
University of Canterbury
High School Diploma -
Kaipara College
Bachelor of Business - Accounting And Marketing
AUT
Similar Profiles
ANIKA SPILLANEANIKA SPILLANE
Retail Sales Associate at The WarehouseRetail Sales Associate at The Warehouse
Robert VaveRobert Vave
Customer Service Sales Representative at The WarehouseCustomer Service Sales Representative at The Warehouse
Mark CooperMark Cooper
Sales Assistant at The WarehouseSales Assistant at The Warehouse