Summary
Overview
Work History
Education
Skills
Timeline
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Sophie Latham

Hamilton

Summary

I am a hard working go getter with 6 years of managerial experience, looking to take the next step to further myself and my career.

Overview

8
8
years of professional experience

Work History

Visual Merchandiser

Hennes and Mauritz
, Hamilton
08.2022 - Current
  • Set up window and in-store displays to reflect current promotions and branding.
  • Implemented store layout and fixture updates.
  • Ensured all signage was up-to-date and up to quality standards.
  • Monitored KPIs and top-selling products.
  • Assisted the store manager in developing new visual strategies based on performance.
  • Coached employees on proper garment display and store recovery.
  • Planned and executed merchandising and floor moves based on seasonal changes, business needs, and trends.

Supervisor

Starbucks
, Hamilton
04.2021 - 07.2022
  • Handled customer feedback and customer recovery.
  • Trained new staff members.
  • Oversaw inventory management, including waste reduction.
  • Provided performance reviews and regular coaching for staff, and oversaw performance plans.
  • Managed daily cash office routines.
  • Ensured that all food safety regulations were followed when handling food products.

Shift Manager

Mcdonalds
, Hamilton
04.2018 - 03.2021
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Prepared incident reports following any incidents that occurred during shifts.
  • Enforced safety standards throughout the store including proper use of equipment.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Positioned staff in key areas throughout shift to optimize department productivity.
  • Documented receipts, employee hours and inventory movement.
  • Ensured compliance with all food safety regulations and standards.

Cleaner

Motel
, Tauranga
11.2016 - 11.2017
  • Maintained cleanliness in all facilities.

Education

High School Diploma -

Girl's College
Tauranga
01-2016

Skills

  • Customer Service
  • Employee Coaching/Training
  • Attention to Detail
  • Flexible and Adaptable
  • Visual Merchandising
  • Trend Identification

Timeline

Visual Merchandiser

Hennes and Mauritz
08.2022 - Current

Supervisor

Starbucks
04.2021 - 07.2022

Shift Manager

Mcdonalds
04.2018 - 03.2021

Cleaner

Motel
11.2016 - 11.2017

High School Diploma -

Girl's College

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Sophie Latham