Sophie Latham
Hamilton
Summary
I am a hard working go getter with 6 years of managerial experience, looking to take the next step to further myself and my career.
Overview
8
8
years of professional experience
Work History
Visual Merchandiser
Hennes and Mauritz
, Hamilton
08.2022 - Current
- Set up window and in-store displays to reflect current promotions and branding.
- Implemented store layout and fixture updates.
- Ensured all signage was up-to-date and up to quality standards.
- Monitored KPIs and top-selling products.
- Assisted the store manager in developing new visual strategies based on performance.
- Coached employees on proper garment display and store recovery.
- Planned and executed merchandising and floor moves based on seasonal changes, business needs, and trends.
Supervisor
Starbucks
, Hamilton
04.2021 - 07.2022
- Handled customer feedback and customer recovery.
- Trained new staff members.
- Oversaw inventory management, including waste reduction.
- Provided performance reviews and regular coaching for staff, and oversaw performance plans.
- Managed daily cash office routines.
- Ensured that all food safety regulations were followed when handling food products.
Shift Manager
Mcdonalds
, Hamilton
04.2018 - 03.2021
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Provided coaching and guidance to team members when necessary to improve performance.
- Prepared incident reports following any incidents that occurred during shifts.
- Enforced safety standards throughout the store including proper use of equipment.
- Inspected work areas regularly for cleanliness and organization standards.
- Positioned staff in key areas throughout shift to optimize department productivity.
- Documented receipts, employee hours and inventory movement.
- Ensured compliance with all food safety regulations and standards.
Cleaner
Motel
, Tauranga
11.2016 - 11.2017
- Maintained cleanliness in all facilities.
Education
High School Diploma -
Girl's College
Tauranga01-2016
Skills
- Customer Service
- Employee Coaching/Training
- Attention to Detail
- Flexible and Adaptable
- Visual Merchandising
- Trend Identification
Timeline
Visual Merchandiser
Hennes and Mauritz
08.2022 - Current
Supervisor
Starbucks
04.2021 - 07.2022
Shift Manager
Mcdonalds
04.2018 - 03.2021
Cleaner
Motel
11.2016 - 11.2017
High School Diploma -
Girl's College