Sophie Lawrie
Dunedin,OTA
Summary
Dependable waitress successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Expert kitchen crew prepares food, mixes ingredients and maintains clean food prep areas. In-depth knowledge of various cooking equipment. Outstanding customer service and communication skills.
Overview
3
3
years of professional experience
Work History
Kitchen Staff Member
HELL Pizza
03.2021 - 02.2024
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Trained new staff on food preparation and safety procedures.
- Maintained composure and work quality while under stress.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Managed high-volume orders with strong multitasking skills, maintaining accuracy and timeliness.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Collaborated with kitchen staff to ensure accurate preparation of menu items for take-out orders.
Waitress
Airport Gateway Motel
01.2023 - 06.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
Education
High School Diploma -
Hornby High School
Christchurch, NZSkills
- Food Preparation
- Organization and Cleanliness
- Cleaning and sanitizing
- Safe Food Handling
- Customer Service
- Order Taking
Timeline
Waitress
Airport Gateway Motel
01.2023 - 06.2023
Kitchen Staff Member
HELL Pizza
03.2021 - 02.2024
High School Diploma -
Hornby High School
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