Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Sophie McIntyre

Sophie McIntyre

Rolleston

Summary

I am a passionate team player with an eye for detail. I thoroughly enjoy customer service and meeting various people. I am organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience

Work History

Cafe Assistant

Coffee Culture Cafe & Eatery
03.2024 - Current
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
  • Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Supported daily operations by performing cash handling responsibilities accurately and efficiently.
  • Maintained a safe work environment by strictly adhering to food safety guidelines and sanitation protocols.
  • Collaborated with team members to streamline kitchen operations and maintain a smooth workflow during peak hours.

Front of House Employee and Supervisor

Pedal Pushers
02.2023 - 03.2024
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.

SALES ASSISTANT

Divine Cakes
10.2022 - 02.2023
  • Kept all food service areas tidy and sanitised
  • Helped to answer all questions customers may have and went the extra mile to help customers have the best experience.

WAITRESS

Maddison Eatery
05.2022 - 10.2022
  • Kept the restaurant in peak condition at all times
  • Stayed calm in busy periods and completed each task accordingly
  • Served a high standard of customer service to each guest making sure they were well looked after during their meals.

WAITRESS

Little India
06.2019 - 02.2022
  • Looked for ways to serve without direction and regularly pitched in by cleaning up and organise the store
  • Welcomed each patron warmly and engaged with guests to learn how best to serve their needs
  • Trained and mentored new FOH staff in restaurant procedures.

Education

Ncea Level 2 -

Lincoln High School
Lincoln, CAN

Ncea level 1 -

Lincoln High School
Lincoln, CAN

Skills

  • Customer service
  • Reliability
  • Cleanliness
  • Team player
  • Problem-Solving
  • Strong Communication
  • Food Safety Compliance
  • Cash Handling Accuracy
  • Upselling strategies
  • Product presentation

References

References will be provided on request.

Timeline

Cafe Assistant

Coffee Culture Cafe & Eatery
03.2024 - Current

Front of House Employee and Supervisor

Pedal Pushers
02.2023 - 03.2024

SALES ASSISTANT

Divine Cakes
10.2022 - 02.2023

WAITRESS

Maddison Eatery
05.2022 - 10.2022

WAITRESS

Little India
06.2019 - 02.2022

Ncea Level 2 -

Lincoln High School

Ncea level 1 -

Lincoln High School
Sophie McIntyre