Sophie McIntyre
Rolleston
Summary
I am a passionate team player with an eye for detail. I thoroughly enjoy customer service and meeting various people. I am organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Cafe Assistant
Coffee Culture Cafe & Eatery
03.2024 - Current
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Supported daily operations by performing cash handling responsibilities accurately and efficiently.
- Maintained a safe work environment by strictly adhering to food safety guidelines and sanitation protocols.
- Collaborated with team members to streamline kitchen operations and maintain a smooth workflow during peak hours.
Front of House Employee and Supervisor
Pedal Pushers
02.2023 - 03.2024
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
SALES ASSISTANT
Divine Cakes
10.2022 - 02.2023
- Kept all food service areas tidy and sanitised
- Helped to answer all questions customers may have and went the extra mile to help customers have the best experience.
WAITRESS
Maddison Eatery
05.2022 - 10.2022
- Kept the restaurant in peak condition at all times
- Stayed calm in busy periods and completed each task accordingly
- Served a high standard of customer service to each guest making sure they were well looked after during their meals.
WAITRESS
Little India
06.2019 - 02.2022
- Looked for ways to serve without direction and regularly pitched in by cleaning up and organise the store
- Welcomed each patron warmly and engaged with guests to learn how best to serve their needs
- Trained and mentored new FOH staff in restaurant procedures.
Education
Ncea Level 2 -
Lincoln High School
Lincoln, CANNcea level 1 -
Lincoln High School
Lincoln, CANSkills
- Customer service
- Reliability
- Cleanliness
- Team player
- Problem-Solving
- Strong Communication
- Food Safety Compliance
- Cash Handling Accuracy
- Upselling strategies
- Product presentation
References
References will be provided on request.
Timeline
Cafe Assistant
Coffee Culture Cafe & Eatery
03.2024 - Current
Front of House Employee and Supervisor
Pedal Pushers
02.2023 - 03.2024
SALES ASSISTANT
Divine Cakes
10.2022 - 02.2023
WAITRESS
Maddison Eatery
05.2022 - 10.2022
WAITRESS
Little India
06.2019 - 02.2022
Ncea Level 2 -
Lincoln High School
Ncea level 1 -
Lincoln High School