SOPHIE MCMANUS
Auckland
Summary
I am currently working as a Recovery Coordinator at ACC where I support clients in their recovery journey to regain independence after an injury. I have a genuine interest in helping others and am an organised and highly motivated person that likes to keep busy and am passionate about helping others and willing to learn new skills.
Overview
8
8
years of professional experience
Work History
Recovery Coordinator
ACC
08.2023 - Current
- Manage a caseload of clients, developing and managing individualised recovery plans to support their journey back to independence.
- Communicate and collaborate closely with healthcare providers, specialists, and treating doctors to coordinate care and ensure comprehensive recovery support.
- Monitor progress and adjust plans as needed, ensuring that clients receive appropriate services and timely interventions in line with ACC's scheme.
- Advocate for clients' needs and ensure seamless communication between all parties involved in their care.
Preanalytical Laboratory Technician
Wellington SCL
07.2021 - 08.2023
- Developed skills in data entry, call centre and trou-
bleshooting. - Received blood, tissue and fluids and processed for
testing. - Interacted with technical departments, doctors and
nurses to ensure the correct tests were carried out. - Assigned to training new staff members in the
processing of specimens. - Gained experience in a fast-paced professional
environment.
Sales and Service Assistant
Michael Hill Nelson
01.2020 - 01.2021
- Most recently, I worked at Michael Hill Jewellers for the summer period
- This job allowed me to build on my sales experience in a different environment
- Gained insight into office work
- Acquired knowledge in processing data and managing and filing of paperwork
- Took on the responsibility of organising and sending out and receiving repair orders
- Aided customers in selecting products best suited for them
Sales and Service Assistant
Farmers Trading Company (Nelson)
01.2017 - 01.2020
- For three years, I have worked at Farmers for a three-month period over the summer
- This role required extensive skill sets, given the nature of the role and the timing (busiest period of the year for retail)
- Learned to deal with large volumes of customers in an often-pressuring environment, whilst maintaining a high degree of professionalism and providing excellent customer service
- Assigned to a more advanced role involving the merchandising of products in the beauty department
- Provided me with insight into the managerial faculty of the company
- Managed the presentation of the store and ensured stock was rotated correctly
Education
Bachelor of Science - Bachelor of Biomedical Science
Victoria University of Wellington
06-2023
NCEA -
Nelson College For Girls
01.2017
Skills
- Motivated and well-disciplined
- Methodological
- Finds joy in assisting others
- Collaborative team member
- Good communicator
- Data analysis
- Competent with Microsoft Excel
Hobbies and Interests
Going for walks and adventures with friends, Playing the piano, reading books and watching movies, Spending time with my family and friends.
Timeline
Recovery Coordinator
ACC
08.2023 - Current
Preanalytical Laboratory Technician
Wellington SCL
07.2021 - 08.2023
Sales and Service Assistant
Michael Hill Nelson
01.2020 - 01.2021
Sales and Service Assistant
Farmers Trading Company (Nelson)
01.2017 - 01.2020
Bachelor of Science - Bachelor of Biomedical Science
Victoria University of Wellington
NCEA -
Nelson College For Girls
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